This workflow automates personalized email greetings for KlickTipp contacts using OpenAI. Whenever a contact is tagged in KlickTipp, the scenario checks whether a first name is available. If a first name exists, OpenAI estimates the most likely gender (with a confidence score) and generates a matching greeting such as “Lieber René,”, “Liebe Laura,”, or a safe neutral option like “Hallo Alex,”. If no first name is stored, the automation attempts to extract a usable first name from the email address and applies the same logic. The final greeting is saved into a dedicated KlickTipp custom field as HTML-ready content (e.g., including <br /> spacing) so it can be reused in all future email templates without manual editing. This automation is especially useful for marketers, creators, coaches, agencies, and service-based businesses who want consistent personalization at scale. It reduces manual cleanup of contact data, ensures greetings remain polite and brand-safe through neutral fallbacks when confidence is low, and improves email engagement by addressing subscribers in a more personal way. Important (OpenAI module): If the OpenAI step shows “Invalid json string in parameter 'schema'. Value has to be string”, enable "Advanced settings" inside the OpenAI module. This resolves the schema parsing/validation issue.
This is a predefined template that will make the creation of your scenario much easier. Of course, you can always expand and customize the scenario to meet your own individual needs.
KlickTipp
Flow Control
OpenAI (ChatGPT, Whisper)