FAQs

A year ago, Integromat was a product, a brand, and a company. Since then, things have accelerated: we evolved from a company in one country to a truly global business, leveraging the infrastructure and scale of Celonis.

So today, Integromat is not a “company” anymore, but it is still a standalone business unit (and much bigger than ever before), with its own product, called Integromat.

The new brand name, Make, will represent therefore: the name of the product, the name of the brand, and the name of the standalone business unit

Our vision is a world where everyone has the power to innovate without limits.

Our mission is to unlock people’s full potential by giving them the freedom to visually create, build, and automate at the speed of their ideas.

Make is our new flagship platform built to give people the freedom to visually create, build, and automate at the speed of their ideas.

This platform is based upon a new architectural foundation that can scale to meet the increasing demands of an automated future and includes new, highly requested capabilities with the familiar visual experience Integromat customers know and love.

All existing customers will have to finish upgrading to Make by the 30th of September, while we will charge you the same prices as for your current plan.

Existing customers can continue to use Integromat, but we highly encourage them to prioritize their upgrade as support for Integromat ends on the 30th of September, 2023. New customers can register for Make and begin to take advantage of the new platform immediately.

Our platform is a launchpad for unlimited solutions across all industries and business functions. We put the power of solution making into the hands of our users, thereby giving them the freedom to innovate at the speed of their ideas.

We operate in a global market, with users and partners in over 219 countries and territories. Everyone can Make, from solopreneurs and startups to teams and enterprises.

“Make” is easy to pronounce, quick to say, and its meaning goes hand in hand with the message we hope to convey with this rebrand. The verb “to make” is a core aspect of the company - the idea that our platform is a singular, universal solution and this platform is what you make of it. So while it’s one solution, it’s not limited to a persona, or an industry, or a company size - it’s a single solution with unlimited possibility.

Integromat becomes a legacy product offering. The platform will continue operating and existing customers will not lose access. However, we will discontinue support for Integromat on the 30th of September, 2023.

New users who want to register will be redirected to the Make platform.

All existing customers will have to finish upgrading to Make by the 30th of September, while we will charge you the same prices as for your current plan.

Existing customers can continue to use Integromat, but we highly encourage them to prioritize their upgrade as support for Integromat ends on the 30th of September, 2023. New customers can register for Make and begin to take advantage of the new platform immediately.

We expect to end support for the Integromat product on the 30th of September, 2023.

Make uses much of the same, familiar visual experience as Integromat, but has more capability and functionality. We have prepared an article to help you adapt to the changes introduced by Make.

Most users only need to log in to Make and upgrade with a few simple steps. We help you move all of your existing scenarios, connections, and webhooks to the new platform. After upgrading, you can continue with your work the same way as before, with increased stability, throughput, and access to expanded capabilities.

The upgrade may prompt you to modify some of your more complex scenarios to ensure all your scenarios work correctly on the new improved platform.

Learn more about the upgrading procedure.

The new product is built on new architecture, and is packed with new features providing increased performance, stability, and availability:

To see the whole list of features please visit Make: what's new and what's changed.

Yes, the upgrade process will automatically move your connections without requiring you to re-establish those connections. Learn more about the upgrade process.

Yes. During the upgrade process, Make creates new webhooks with new URLs. If you choose to do so, requests to old Integromat webhook URLs will be forwarded to the new webhook URLs in Make. You won’t need to update all of your 3rd party services that call your webhook.

It’s also important to understand that Make requires that each webhook is used in only one scenario. We made this change to improve throughput and enable parallel processing of webhooks. If any of your scenarios use the same webhook, you will need to change the scenarios before you can migrate them to Make.

Learn more about the webhook migration to Make.

OAuth 2.0 based connections will continue to work in Make. You won’t need to make changes in your 3rd party applications. Integromat will forward redirect URI requests, such as https://www.integromat.com/oauth/cb/oauth2, to https://www.make.com/oauth/cb/oauth2.

This applies to standard apps, custom apps, and the OAuth 2.0 HTTP module. We recommend that you update your OAuth 2.0 clients to use new redirect URIs when creating new connections, but it is not immediately required.

Yes, we will convert your current subscription to an equivalent subscription in Make. You will get the same number of operations at the same price. You will even get additional features that were not previously included in your subscription package.

Once you complete your entire upgrade to Make, including entering your billing information, you will receive an email that includes coupon codes that you can use for extra operations in Make.  These coupon codes will give you an equivalent number of extra operations that you can use in Make based upon the number of extra operations you had in Integromat.  This will allow you to have flexibility to apply these operations within desired months.

If you don't wish to upgrade on your own, you can choose one of our certified partners who are trained to help you with the process.

We expect to discontinue support for Integromat on the 30th of September, 2023. After this day, all of your scenarios will be deactivated, and you will be unable to make any changes to them. Organizations and scenarios not migrated to Make before this date will automatically stop.

We encourage you to upgrade to Make before then to ensure your automations continue to meet your business and personal needs.

Yes, our support team is ready to answer any questions you may have about the upgrade process. If you encounter any difficulties, submit a support ticket.

No, scenario execution histories will not be migrated. However, you will be able to log in to your legacy instance of Integromat to review the execution histories of your scenarios.

Yes, the migration tool is designed to move all of your scenarios to Make without impacting your daily business.

The upgrade comes at zero cost and will take less than a few minutes for most customers.

Please note that the duration of the upgrade depends on several factors, such as:

When the upgrade finishes, a screen appears, informing you about the result of the upgrade.

No. You will be able to access the organizations immediately after their upgrade. Your access remains the same as in the legacy Integromat platform.

Yes. If you are the owner of the custom app, you will be prompted to migrate the app before migrating your scenarios. If the custom app was created by someone else, you may need to contact them to ensure the custom app is migrated to Make before you migrate those scenarios.

Your data stores and data within them will be migrated to Make during the upgrade process if you choose to do so. They will also remain on Integromat.

If you migrate manually, you will be able to choose from the following:

In Make we have 4 paid plans - Core, Pro, Teams, and Enterprise. In each plan, you can subscribe to the number of operations you need.

The plans differ in the features they include.

The plan that is closest to all plans in Integromat is known as the Legacy plan.  This is the plan to which we will convert all of our upgrading customers and has the same features as the Core plan. On top of those, you get access to an additional set of features, including:

For more features, check out our Pro, Teams and Enterprise plans.

Integromat users who upgrade to Make will pay the same amount they did before, thanks to the “Legacy” pricing plan. This plan is functionally equivalent to the Core plan in Make.

Plans in Make offer additional features, which provide more value to our customers and are priced accordingly.

Yes, you can still purchase extra operations in Make if you exceed your limits before the end of the billing cycle. Extra operations in Make will expire at the end of the current subscription period.

Yes, our annual plans have discounted prices compared to monthly subscriptions.

If you subscribe to the Pro or Teams plan, you also have the additional benefit of extra flexibility allowing you to use a bigger package of operations without having to worry about monthly expiry. This allows you to balance out seasonality and business growth.

Yes. After upgrading to Make, we automatically transfer your subscription to the Legacy plan at the same price with the same number of operations. Additionally, you will gain access to the new features contained in the Core plan. You can upgrade at any time to make use of even more features or to increase your number of operations.

We don’t offer a Platinum plan on Make. If you are a current Platinum customer on Integromat, you will be offered the Legacy plan in Make at your existing subscription price.

No, but we have no doubt that you will love Make. This platform is built on a new architectural foundation and includes highly requested capabilities with the familiar visual experience Integromat customers love.

We changed the names to make our pricing more clear and transparent, while also supporting the new features and capabilities of the Make platform.

Our pricing is based on the number of operations in the plan you selected. To reduce complexity, we implemented a usage allowance which entitles Make customers to a generous amount of platform capacity that is directly related to the number of operations you subscribed to. Learn more about the usage allowance.

You can buy additional operations or upgrade to a higher tier plan.

Extra operations include additional GB for Data Transfer. The allowance for other parameters increases when you upgrade to a higher tier plan.

Your usage allowance is related to the monthly operations in your subscription.

The only exception is GB of Data Transfer. If you have the operations usage flexibility feature from the Pro, Teams, or Enterprise plan, you are entitled to a large amount of Data Transfer that you can use flexibly over the year, same as your operations.

When a customer associated with your affiliate link upgrades to Make, we will ensure you continue to receive rewards for their subscription payments up to the completion of the full 24-month term.

We ask that you update your assets with affiliate links so that they point directly to Make as soon as possible. But, to make things a little easier, we have also set up a system that ensures your affiliate links pointing to www.make.com/?pc=somecode continue to work when a new user signs up for Make, so any new users will be added to your Make affiliate account automatically.

Yes, the affiliate program (20% commission) applies for both, monthly and annual subscriptions