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Teamwork Desk

With Teamwork Desk modules in Make, you can mange the tickets, customer data, helpdocs sites, categories, and articles in your Teamwork Desk account.

To use Teamwork Desk modules, you must have a Teamwork Desk account. You can create an account at teamwork.com/desk-signup.

Refer to the Teamwork Desk API documentation for a list of available endpoints.

Connect Teamwork Desk to Make

To establish the connection, you must:

  1. Obtain your API key in Teamwork Desk.

  2. Establish the connection in Make.

Obtain your API key in Teamwork Desk

To obtain your API key from your Teamwork Desk account:

  1. Log in to your Teamwork Desk account.

  2. Click the profile icon in the bottom-left corner.

  3. Click View Profile > API Keys.

  4. Click Create an API Key and select the V1 API Key option.

  5. Copy the API key value shown and store it in a safe place.

You will use this value in the API key field in Make.

Establish the connection with Teamwork Desk in Make

To establish the connection in Make:

  1. Log in to your Make account, add a Teamwork Desk module to your scenario, and click Create a connection.

    Note: If you add a module with an instant tag, click Create a webhook, then Create a connection.

  2. Optional: In the Connection name field, enter a name for the connection.

  3. Choose your Site Address.

  4. If you chose Teamwork site address in the field above, enter Your Teamwork domain. For example, Your_Domain.teamwork.com.

    If you chose Custom domain in the field above, enter Your Custom Domain. For example, projects.mysite.com.

  5. In the API Key field, enter the API key copied above.

  6. Click Save.

  7. If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more Teamwork Desk modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Set up Teamwork Desk Webhooks

This app uses webhooks to trigger a scenario when an event occurs instantly. All webhook modules have an instant tag next to their name.

To set up a webhook, follow these steps:

  1. Add a Teamwork Desk instant module to your scenario and click Create a webhook.

  2. Optional: Enter a name for the webhook in the Webhook name field.

  3. Select the corresponding connection for the webhook in the Connection field.

  4. Click Save > Copy address to clipboard.

  5. Log in to your Teamwork Desk account.

  6. Click the profile icon in the bottom-left corner.

  7. Click Settings > Webhooks.

  8. Click Add webhook.

  9. In the Payload URL field, enter the webhook copied in step 4 above.

  10. In the Content Type field, select the option from the drop-down list appropriately.

  11. In the Token field, enter a unique custom password and click Save.

Teamwork Desk will now send data to Make through the webhook when the selected event occurs.

Note

At the time of this publication, all steps for Obtain your Teamwork Desk API and Set up Teamwork Desk Webhooks were checked and verified to be accurate. However this may have changed, so please see the Teamwork Desk documentation for the most up-to-date directions.

Build Teamwork Desk Scenarios

After connecting the app, you can perform the following actions:

Event

  • Watch Events

Ticket

  • List Tickets

  • Get Ticket

  • Create Ticket

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Update Ticket

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Ticket

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Add Reply to Ticket

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Customer

  • List Customers

  • Get Customer

  • Create Customer

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Update Customer

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Customer

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Inbox

  • List Inboxes

  • Get Inbox

  • Create Inbox

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Inbox

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Helpdocs

  • List Helpdocs Sites

  • Create Helpdocs Site

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Get Helpdocs Site

  • Update Helpdocs Site

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Helpdocs Site

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • List Categories

  • Create Category

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Update Category

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Category

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • List Articles

  • Get Article

  • Update Article

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

  • Delete Article

    This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Other

  • Make an API Call

In this section: