Account Manager

Munich, Germany

Our EMEA Sales team is a high-impact, entrepreneurial group driving both customer acquisition and expansion across diverse markets. As we continue to scale, we are strengthening our presence in the DACH region with a dedicated Account Manager based in Munich.

The Role

We are hiring an Account Manager focused on the DACH mid-market segment (200–500 employees). This role will own and grow an existing book of business, previously managed and now transitioning, while also driving additional pipeline within the territory.

This is a hybrid “expand + selective land” role, with a strong focus on customer value, adoption, and revenue expansion.

You will be responsible for managing and growing accounts, identifying new use cases, and positioning Make as a critical platform across operations, revenue, and IT teams.

Responsibilities

Own & Grow the Book

• Manage a portfolio of mid-market DACH customers (200–500 employees)
• Drive net revenue retention through expansion, upsell, and cross-sell
• Build multi-threaded relationships across business and technical stakeholders

Drive Expansion

• Identify new use cases and departments where Make can deliver value
• Increase adoption (users, workflows, complexity of use cases)
• Partner with customers to scale automation across their organization

Pipeline Generation

• Generate additional pipeline within your accounts and territory
• Collaborate with BDRs, Marketing, and Partners to source new opportunities
• Maintain a healthy balance between expansion and new logo contribution

Customer Value & Retention

• Ensure customers achieve measurable business outcomes with Make
• Act early on risks and partner with Customer Success when needed
• Position Make as a strategic platform, not just a tool

Deal Execution

• Own the full commercial cycle for expansion and mid-market deals
• Maintain strong discipline on qualification (MEDDPICC), next steps, and forecasting
• Deliver consistent performance against revenue targets

Cross-Functional Collaboration

• Work closely with Solutions Engineering, Customer Success, Marketing, and Partners
• Contribute feedback to Product and GTM teams based on customer insights

Requirements

Experience

• 1–3 years of experience in B2B SaaS sales (Account Management or Sales)
• Experience selling into or managing accounts in the DACH region
• Proven ability to drive expansion or manage revenue within existing accounts

Market & Language

• Fluent in German and English (mandatory)
• Strong understanding of DACH business culture and buying processes

Sales Skills

• Ability to manage multiple stakeholders and navigate complex accounts
• Structured approach to pipeline, forecasting, and deal execution
• Comfortable balancing expansion and light hunting

Mindset

• Ownership-driven and autonomous (Munich hub, remote market)
• Curious and solution-oriented, with interest in automation and AI
• Strong communicator with a customer-first mindset

Technical Fluency

• Familiarity with CRM tools (Salesforce preferred) and sales engagement tools
• Ability to understand and position technical workflows and automation use cases

What We Offer

• 📝 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year 
• 🍎 Notebook/Macbook
• 🏝 28 days of vacation
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• 🥳 Team buildings, parties, and company events multiple times a year
• 🏡 Flexible working hours + home office

If you see a match, let us know and apply now!

 

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