Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Aircall
Trigger: Watch Calls
RingCentral
Action: Select an action
1. Select a trigger
  • Watches for events related to calls.

  • Watches for events related to contacts.

  • Watches for conversation intelligence events (call sentiment, summary, transcription, key topics).

  • Watches for message events (sent, received, status update).

  • Watches for events related to numbers.

  • Watches for events related to users.

2. Select an action
  • Creates a new contact

  • Returns call recordings by ID.

  • Gets details for a particular call by ID.

  • Gets details for a particular message by ID.

  • Returns presence status of an extension or several extensions.

  • Makes a ringout call.

  • Performs an arbitrary authorized API call.

  • Removes a webhook.

  • Sends a fax.

  • Sends SMS.

  • Starts a call recording by Telephony Session ID and party ID.

  • Updates existing contact.

Select a trigger and an action

Create workflow (opens in a new tab)