Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Aircall
Trigger: Watch Calls
Crisp
Action: Select an action
1. Select a trigger
  • Watches for events related to calls.

  • Watches for events related to contacts.

  • Watches for conversation intelligence events (call sentiment, summary, transcription, key topics).

  • Watches for message events (sent, received, status update).

  • Watches for events related to numbers.

  • Watches for events related to users.

2. Select an action
  • Checks if given website exists (by domain).

  • Creates a new conversation.

  • Adds a new people profile.

  • Creates a new website.

  • Removes people profile in website.

  • Deletes an existing website.

  • Resolves an existing message in an existing conversation.

  • Resolves an existing website information.

  • Counts visitors currently on website.

  • Performs an arbitrary authorized API call.

  • Removes a conversation in website.

  • Sends a message in an existing conversation.

  • Edits an existing message in an existing conversation.

  • Updates people profile, and save only changed fields on the previous profile revision.

Select a trigger and an action

Create workflow (opens in a new tab)