Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Aircall
Trigger: Watch Calls
Vonage
Action: Select an action
1. Select a trigger
  • Watches for events related to calls.

  • Watches for events related to contacts.

  • Watches for conversation intelligence events (call sentiment, summary, transcription, key topics).

  • Watches for message events (sent, received, status update).

  • Watches for events related to numbers.

  • Watches for events related to users.

2. Select an action
  • Retrieves information for a call.

  • Performs an arbitary authorized API call.

  • Makes an outbound call.

  • Hangs up, mutes, unmutes, earmuffs or unearmuffs a call, which is in progress.

  • Plays an audio stream into the specified call.

  • Play text to speech into a call.

  • send an SMS to your chosen number.

  • Stop playing an audio file into a call.

  • Stop text to speech in a call.

  • Transfer the control of the current call to a new NCCO.

Select a trigger and an action

Create workflow (opens in a new tab)