Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
Airtable
Freshdesk

Connect Airtable and Freshdesk integrations

Streamline HR Onboarding: Sync Airtable with Freshdesk for Enhanced Workflow Automation and Collaboration. Elevate employee experience with timely resource allocation and real-time IT service.

Get started free

Create a custom workflow

Effortlessly boost your business efficiency by integrating Airtable and Freshdesk with Make, automating tasks to keep your support team updated and minimizing manual data entry.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Airtable
Trigger: Watch new comments
Freshdesk
Action: Select an action
1. Select a trigger

  • Triggers when a new comment is added to a record.

  • Returns all newly created or updated records in a view (requires "Created Time" or "Last Modified Time" fields).

  • Triggers when a new response is submitted.

2. Select an action

  • Creates a new company.

  • Creates a new contact.

  • Creates a new forum.

  • Creates a new forum category.

  • Creates a new forum topic.

  • Create a new note to a specified ticket.

  • Creates a new reply to a specified ticket.

  • Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).

  • Creates a new outbound email.

  • Deletes a company.

  • Deletes a contact.

  • Deletes a ticket.

  • Gets a specified company.

  • Gets a specified contact.

  • Gets a specified ticket.

  • Gets a specified agent.

  • Performs an arbitrary authorized API call.

  • Updates an existing company.

  • Updates an existing contact.

  • Updates an existing ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Make empowers you to elevate your business efficiency by integrating and automating your favorite applications. With Make's intuitive interface, you can seamlessly connect Freshdesk and Airtable, allowing Freshdesk to trigger actions in Airtable. This integration optimizes data synchronization, reduces manual data entry, and ensures your support team operates with the most up-to-date information. For instance, new records in Freshdesk can automatically create support tickets or update customer information in Airtable. Unlock the full potential of your business applications and experience unparalleled productivity by trying Make today to integrate Freshdesk as a trigger and Airtable as an action!

Bulk create records (advanced)
Сreates multiple records.
Search
Bulk delete records (advanced)
Deletes multiple records.
Action
Bulk update records (advanced)
Updates multiple existing records.
Search
Bulk upsert records (advanced)
Upserts multiple records.
Search
Create a base
Creates a new base.
Action
Create a comment
Creates a new comment.
Action
Create a Company
Creates a new company.
Action
Create a Contact
Creates a new contact.
Action
Create a field
Creates a new field in an existing table.
Action
Load more

How to set up Airtable and Freshdesk in 5 easy steps

Date

·

Duration

Step 1

Start in Make

Begin by logging into your Make account to manage connections and modules for automation.

Date

·

Duration

Step 2

Open Desired Module

Choose the application module you want to connect, like Airtable or Freshdesk, in your Make scenario.

Date

·

Duration

Step 3

Grant Permissions

Follow prompts to grant Make the necessary permissions to access your chosen applications.

Date

·

Duration

Step 4

Enter Keys or Tokens

Securely copy any required keys or tokens from your application (Airtable, Freshdesk) and enter them into Make.

Date

·

Duration

Step 5

Save and Confirm

After entering the keys or tokens, always click 'Save' to confirm the connection between Make and your application.

Benefits of Integrating Airtable and Freshdesk for Smarter Workflow Automation

Integrate Airtable and Freshdesk to streamline employee onboarding, enable real-time IT ticket creation, enhance workflow automation, efficiently allocate resources, and improve the overall employee experience.

Date

·

Duration

Seamless Onboarding

Automatically begin the onboarding process in Freshdesk when a contract is signed in Airtable.

Date

·

Duration

Real-Time Collaboration

Enable instant creation of IT service tickets in Freshdesk to ensure new hires have necessary resources.

Date

·

Duration

Enhanced Workflow Automation

Streamline the employee onboarding workflow by synchronizing data between Airtable and Freshdesk.

Date

·

Duration

Efficient Resource Allocation

Quickly and efficiently allocate resources and login credentials to new employees through Freshdesk integration.

Popular Airtable and Freshdesk workflows

Connect Airtable and Freshdesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Automatically start the onboarding process once a field is ticked in Airtable

This template is the third part of this template and uses the same Airtable Base. This automation watches the 'Signed contract received' field. If ticked, the onboarding process starts by creating an employee in BambooHR, creating an IT service ticket in Freshdesk to request resources and login credentials and emails a Calendly link for the employee to book a timeslot for an induction/training.

Automatically start the onboarding process once a field is ticked in Airtable
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Airtable and Freshdesk using Make allows you to sync your customer support data with your relational databases effortlessly. This integration helps in streamlining operations, ensuring that your support team has access to the most updated customer information and can manage tickets more effectively.

Yes, with Make, you can set up automated workflows between Airtable and Freshdesk. This can include automating ticket creation in Freshdesk based on new entries in Airtable, updating Airtable records with resolved ticket details from Freshdesk, and much more.

Integrating Airtable and Freshdesk can enhance your customer support by ensuring that all customer data is accurately synced and up-to-date in both platforms. This can lead to more personalized and efficient service as support agents have comprehensive, real-time data at their disposal.

No, setting up the integration between Airtable and Freshdesk on Make is straightforward. Make provides an intuitive, drag-and-drop interface that allows you to create powerful workflows without needing extensive technical knowledge. Detailed documentation and support are also available to guide you through the process.