Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
Airtable
Zendesk

Connect Airtable and Zendesk integrations

Increase your productivity with popular Airtable and Zendesk integrations! Automate ticket tracking, organize data, and sync in real time using Make.

Get started free

Create a custom workflow

Connect Airtable and Zendesk using Make for automated workflows that streamline task tracking and customer management, empowering real-time, data-driven decisions for optimized business processes.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Airtable
Trigger: Watch new comments
Zendesk
Action: Select an action
1. Select a trigger

  • Triggers when a new comment is added to a record.

  • Returns all newly created or updated records in a view (requires "Created Time" or "Last Modified Time" fields).

  • Triggers when a new response is submitted.

2. Select an action

  • Adds tags or replaces existing tags of a ticket, user or organization.

  • Creates a group.

  • Creates a request.

  • Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Creates a ticket.

  • Creates a ticket comment.

  • Creates or updates a drop-down ticket field option.

  • Creates a user.

  • Creates or updates an organization.

  • Deletes a group.

  • Deletes a suspended ticket.

  • Deletes a user.

  • Deletes an organization.

  • Retrieves a group.

  • Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Retrieves a suspended ticket.

  • Retrieves a ticket.

  • Retrieves a user.

  • Retrieves an organization.

  • Retrieves information related to a user's ticket, topics, subscriptions, etc.

  • Performs an arbitrary authorized API call.

  • Merges tickets into a single ticket.

  • Deletes a ticket permanently.

  • Recovers a suspended ticket.

  • Removes a dropdown ticket field option.

  • Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Soft deletes a ticket.

  • Updates a group.

  • Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Updates a ticket. The update allows for adding a new comment too.

  • Updates a user.

  • Updates an organization.

  • Uploads attachments for future use in a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect Airtable as a trigger to Zendesk as an action using Make to automate and enhance business processes. Airtable can initiate workflows by tracking tasks, while Zendesk manages customer queries. This integration enables real-time, data-driven decisions, optimizing both backend and customer interactions. Use Airtable to start processes and Zendesk to execute service tasks, creating effective, automated workflows tailored to your needs.

Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Bulk create records (advanced)
Сreates multiple records.
Search
Bulk delete records (advanced)
Deletes multiple records.
Action
Bulk update records (advanced)
Updates multiple existing records.
Search
Bulk upsert records (advanced)
Upserts multiple records.
Search
Create a base
Creates a new base.
Action
Create a comment
Creates a new comment.
Action
Create a field
Creates a new field in an existing table.
Action
Create a Group
Creates a group.
Action
Load more

How to set up Airtable and Zendesk in 5 easy steps

Date

·

Duration

Step 1

Decide how to connect Airtable

Choose between using OAuth or a Personal Access Token to establish a connection with Airtable on the Make platform.

Date

·

Duration

Step 2

Set up Airtable connection with OAuth

Use the OAuth method in Make by granting access to connect Airtable in a secure manner.

Date

·

Duration

Step 3

Use a personal access token for Airtable

Generate an access token in Airtable, then enter it in Make to create a connection.

Date

·

Duration

Step 4

Prepare Zendesk for connection

Create a custom application in Zendesk to enable connection with Make.

Date

·

Duration

Step 5

Input Zendesk connection details

Provide Zendesk details such as your domain in Make to finalize the connection.

Enable automation: Integrate Airtable and Zendesk seamlessly

Integrate Airtable and Zendesk to automate ticket monitoring, improve data organization, strengthen market research, and ensure real-time data sync using Make for refined workflows.

Date

·

Duration

Automated ticket monitoring

Automatically search and monitor Zendesk tickets for relevant keywords for effective tracking.

Date

·

Duration

Enhanced data organization

Organize and store important ticket information in Airtable for better management.

Date

·

Duration

Improved market research

Gather insightful data from Zendesk tickets in Airtable to strengthen market research efforts.

Date

·

Duration

Workflow automation

Integrate workflow tasks between Zendesk and Airtable without manual intervention using Make.

Popular Airtable and Zendesk workflows

Connect Airtable and Zendesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Search Zendesk tickets for specific keywords and add them to Airtable

When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.

Search Zendesk tickets for specific keywords and add them to Airtable
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Airtable with Zendesk through Make enables a smooth data flow between the two applications, allowing you to manage your customer support operations more effectively. By using Make, you can automate tasks such as syncing ticket data to Airtable for analysis or updating customer information in Zendesk when it's changed in Airtable, saving time and reducing errors.

Make allows you to leverage Airtable's flexibility to customize and adapt the integration to your specific needs. It enables you to create workflows that cater to your unique processes, such as categorizing and prioritizing support tickets, thus ensuring that Airtable's adaptability is fully utilized even when integrated with Zendesk.

A common challenge could be ensuring the correct mapping of fields and data consistency across both platforms. Make simplifies this process with its intuitive interface, allowing you to set up field mapping easily and establish triggers and actions that maintain data integrity, making the integration smooth and reliable.

With Make, you can create tailored automation that improves both apps' functionalities. For instance, you can automate the generation of detailed reports in Airtable based on Zendesk ticket trends or automatically create Zendesk tasks when certain conditions in your Airtable spreadsheet are met. These capabilities significantly enhance operational efficiency and facilitate proactive customer service management.