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Freshdesk
Make Code

Connect Freshdesk and Make Code

Explore ready-made Freshdesk and Make Code templates and start automating in minutes.

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Create a custom workflow

Integrate Freshdesk with Make Code and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Freshdesk
Trigger: Watch Contacts
Make Code
Action: Select an action
1. Select a trigger

  • Triggers when a contact is created or updated.

  • Triggers when an event occurs to a ticket.

  • Triggers when a ticket is created or updated.

2. Select an action

  • Design and run a code snippet.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Freshdesk and Make Code.

Create a Company
Creates a new company.
Action
Create a Contact
Creates a new contact.
Action
Create a Forum
Creates a new forum.
Action
Create a Forum Category
Creates a new forum category.
Action
Create a Forum Topic
Creates a new forum topic.
Action
Create a Note
Create a new note to a specified ticket.
Action
Create a Reply
Creates a new reply to a specified ticket.
Action
Create a Ticket
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
Action
Create an Outbound Email
Creates a new outbound email.
Action
Load more

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.