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Freshdesk
Gmail

Connect Freshdesk and Gmail

Explore ready-made Freshdesk and Gmail templates and start automating in minutes.

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Create a custom workflow

Integrate Freshdesk with Gmail and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Freshdesk
Trigger: Watch Contacts
Gmail
Action: Select an action
1. Select a trigger

  • Triggers when a contact is created or updated.

  • Triggers when an event occurs to a ticket.

  • Triggers when a ticket is created or updated.

2. Select an action

  • Copies an email or a draft into a selected folder.

  • Creates a new draft email.

  • Deletes an email by moving it to trash.

  • Gets a specific email info.

  • Sends a custom API call to Gmail. You can use this to call endpoints that aren’t covered by existing modules.

  • Marks an email or a draft as read by setting the "Read" flag.

  • Marks an email or a draft as unread by setting the "Unread" flag.

  • Moves the chosen email or a draft to the selected folder.

  • Replies to the specified email.

  • Sends a draft email.

  • Sends a new email.

  • Updates labels on the specified email message.

Select a trigger and an action

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Triggers and actions

Explore what you can automate between Freshdesk and Gmail.

Copy an email
Copies an email or a draft into a selected folder.
Action
Create a Company
Creates a new company.
Action
Create a Contact
Creates a new contact.
Action
Create a draft email
Creates a new draft email.
Action
Create a Forum
Creates a new forum.
Action
Create a Forum Category
Creates a new forum category.
Action
Create a Forum Topic
Creates a new forum topic.
Action
Create a Note
Create a new note to a specified ticket.
Action
Create a Reply
Creates a new reply to a specified ticket.
Action
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Popular Freshdesk and Gmail workflows

Connect Freshdesk and Gmail with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

AI

[AI Tools 101] AI email classification with Gmail, ChatGPT, and Freshdesk

In this AI Tools 101 course template, learn how to automate email classification using AI. Integrate Gmail, ChatGPT, and Freshdesk to categorize emails based on sentiment, automatically creating tickets for positive, negative, and neutral feedback. Improve your customer support efficiency effortlessly.

[AI Tools 101] AI email classification with Gmail, ChatGPT, and Freshdesk
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FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.