Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
Front
Google Gemini AI

Connect Front and Google Gemini AI integrations

Explore ready-made Front and Google Gemini AI templates and start automating in minutes.

Get started free

Create a custom workflow

Transform every customer conversation in Front into intelligent action with Google Gemini AI—automatically drafting personalized responses, categorizing tickets, and summarizing threads the moment messages arrive. Deliver faster, smarter support while maintaining consistent, high-quality communication that keeps your customers engaged and satisfied.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Front
Trigger: Watch Events
Google Gemini AI
Action: Select an action
1. Select a trigger

  • Triggers when an event by your rules is occured in the inboxes of your company.

2. Select an action

  • Creates a new file search store.

  • Deletes a file from a selected files search store.

  • Deletes a file search store.

  • Extracts structured data from text or files.

  • Generates a response for the provided input.

  • Generates a video using the general purpose Gemini model family.

  • Generates a video using the Veo models.

  • Generates an image using Gemini's image generation capabilities.

  • Generates an image using the imagen models.

  • Generate vector representations (embeddings) for the text or file you provide.

  • Generate high-quality, stereo audio from text prompts or from images.

  • Generates an audio file based on text input and settings.

  • Returns detailed information about a file in a file search store.

  • Retrieves details about a file search store.

  • Retrieves the full details of a single interaction (e.g. from a deep research agent).

  • Performs an arbitrary authorized API call.

  • Runs a deep research agent by Gemini.

  • Generates text responses from prompts without requiring an account or connection.

  • Uploads a file so it can be used in the completions or in file search stores.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

When new conversations arrive in Google Gemini AI, they automatically trigger workflows that connect to Front to perform actions such as drafting email responses using natural language processing, categorizing support tickets with AI-powered insights, or summarizing lengthy email threads. Google Gemini AI serves as the trigger that initiates automation when customer communications occur, while Front acts as the action that processes these communications to generate intelligent replies, analyze content, and provide valuable insights that improve response quality and ensure consistent communication.

Add a Note to a Contact
Adds a new note to a contact.
Action
Add Contacts into a Group
Adds a list of contacts to a specified group.
Action
Add Teammates to a Team
Adds teammates to a team as a member.
Action
Add Teammates to an Inbox
Adds teammates to an inbox. The selected teammates must not already have access to the inbox and must be in the team that owns the inbox. Teammates cannot be added to private inboxes.
Action
Create a Channel
Creates a custom channel linked to the requested inbox.
Action
Create a Comment
Adds a comment to a conversation.
Action
Create a Contact
Creates a new contact for the default team.
Action
Create a Contact Group
Creates a new contact group in the default team.
Action
Create a Draft
Creates a draft message which is the first message of a new conversation.
Action
Load more

How to set up Front and Google Gemini AI in 5 easy steps

Date

·

Duration

Step 1

Get your Front API token

Log into Front and go to Settings, then find the Developers section in the sidebar. Click on API Tokens and create a new token by giving it a descriptive name. Once created, copy the token value immediately and save it in a secure place like a password manager, as you won't be able to view it again later.

Date

·

Duration

Step 2

Set up your Google Cloud project

Sign into Google Cloud Platform with your Google account and create a new project by entering a project name and location. This project serves as the foundation for connecting Google Gemini AI and will be needed in the next steps to generate your API key.

Date

·

Duration

Step 3

Generate your Google Gemini API key

Log into Google AI Studio using the same Google credentials from your Cloud Platform account. Click on Get API Key, then Create API Key, and select the Google Cloud project you just created. Copy the API key that appears and store it safely alongside your Front token.

Date

·

Duration

Step 4

Connect Front to Make

In your Make account, add a Front module to your automation scenario. Click Create a connection, give it an optional name to help you identify it later, then paste the Front API token you saved earlier into the API token field and click Save to establish the connection.

Date

·

Duration

Step 5

Connect Google Gemini AI to Make

Add a Google Gemini AI module to your Make scenario and click Create a connection. Enter a name for the connection if you'd like, paste your saved Google Gemini API key into the API Key field, click Save, and complete the authentication process to finalize the connection between Google Gemini AI and Make.

Transform customer service with Front and Google Gemini AI integration

Automate intelligent responses, improve message routing, and expand multilingual support by connecting Front with Google Gemini AI for smarter customer communications and team collaboration.

Date

·

Duration

AI-powered customer response automation

Automatically generate intelligent, context-aware responses to customer messages in Front using Gemini's advanced language understanding capabilities.

Date

·

Duration

Intelligent email categorization and routing

Use Gemini AI to analyze and categorize incoming Front messages, automatically routing them to the right team members based on content and intent.

Date

·

Duration

Automated content generation for customer communications

Create personalized email templates, follow-ups, and customer communications in Front using Gemini's natural language generation capabilities.

Date

·

Duration

Smart summary creation for team collaboration

Automatically generate concise summaries of lengthy Front conversations using Gemini AI, helping teams quickly understand context and take action.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By connecting Front and Google Gemini AI through Make, you can automate intelligent responses to customer inquiries, automatically categorize and prioritize incoming messages, generate draft responses based on conversation context, and even translate communications across multiple languages. This integration allows your team to handle higher volumes of customer interactions while maintaining personalized, high-quality responses, ultimately reducing response times and improving customer satisfaction.

You can create powerful automations such as: automatically generating summarized responses to common customer questions in Front using Gemini's language capabilities, creating smart message routing by having Gemini analyze the sentiment and urgency of incoming Front messages, drafting personalized follow-up emails based on conversation history, translating customer messages in real-time for multilingual support, and automatically generating internal notes or summaries of complex customer conversations. Make's visual workflow builder makes it straightforward to set up these automations without coding knowledge.

Not at all! Make is designed with a user-friendly, visual interface that allows anyone to create integrations without coding experience. You simply select Front and Google Gemini AI from Make's extensive app library, choose trigger events (like receiving a new message in Front) and corresponding actions (like generating a response with Gemini), and Make handles all the technical connections behind the scenes. The platform offers pre-built templates and step-by-step guidance to help you get started quickly, and you can test your workflows before deploying them to ensure everything works perfectly.

Make eliminates the need for expensive custom development, ongoing maintenance, and technical expertise that direct integrations require. With Make, you get instant access to pre-built connectors for both Front and Google Gemini AI, a visual workflow editor that makes modifications straightforward, the ability to add additional apps to your workflow as your needs grow, automatic handling of API authentication and rate limits, built-in error handling and monitoring, and the flexibility to create complex multi-step automations. You can start with Make's free tier to test your integrations, then scale as needed, making it a cost-effective solution that saves both time and development resources.