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Webhooks
Retell AI

Connect Webhooks and Retell AI integrations

Explore ready-made Webhooks and Retell AI templates and start automating in minutes.

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Create a custom workflow

Turn real-time events into instant AI-powered conversations by connecting Webhooks and Retell AI. Automatically trigger intelligent phone calls the moment something happens in your business systems, delivering responsive voice experiences that engage customers exactly when it matters most.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Webhooks
Trigger: Custom event
Retell AI
Action: Select an action
1. Select a trigger

  • Triggers when the specified device sends data.

  • Triggers when mailhook receives data.

  • Triggers when webhook receives data.

2. Select an action

  • Create a new outbound phone call

  • Buys a new phone number and binds agents.

  • Create a new outbound phone call

  • Create a new outbound phone call

  • Retrieves all call details.

  • Retrieves a specific phone number.

  • Retrieves details of a specific Retell LLM.

  • Retrieve details of a specific agent

  • Retrieves the current concurrency and concurrency limit of a user.

  • Retrieve details of a specific voice

  • Create a new outbound phone call

  • Performs an arbitrary authorized API call.

  • Create a new outbound phone call

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Retell AI functions as a trigger that captures real-time events from any application or service in your tech stack, while Webhooks serves as an action that initiates AI-powered phone calls and processes conversational data in response. When specific events occur across your business systems, Retell AI detects these triggers and automatically activates Webhooks to execute voice AI interactions, enabling you to respond to customer interactions instantly. This trigger-action integration allows you to automate customer outreach, create intelligent call routing systems, and build event-driven voice experiences that ensure your voice AI capabilities are triggered precisely when needed based on real-time data events.

Create a Phone Call
Create a new outbound phone call
Action
Create a Phone Number
Buys a new phone number and binds agents.
Action
Create Knowledge Base
Create a new outbound phone call
Action
Create Retell LLM
Create a new outbound phone call
Action
Custom action
Sends data to the specified device.
Action
Custom event
Triggers when the specified device sends data.
Trigger
Custom mailhook
Triggers when mailhook receives data.
Trigger
Custom webhook
Triggers when webhook receives data.
Trigger
Get a Call
Retrieves all call details.
Action
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How to set up Webhooks and Retell AI in 5 easy steps

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Step 1

Understand why connections are needed

Before automating tasks between Retell AI and Make, you need to establish a connection that allows these services to communicate. This connection works like a secure bridge, letting Make access your Retell AI data safely so the two platforms can work together.

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Step 2

Get your API key from Retell AI

Log into your Retell AI account and find the API Keys section in the left sidebar of your dashboard. Click the Add button to generate a new API key, give it a descriptive name like 'Make Connection', and copy the key value that appears. Store this key somewhere safe because you won't be able to see it again once you leave the page.

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Step 3

Add a Retell AI module in Make

Open your Make account and navigate to the scenario where you want to use Retell AI. Add a Retell AI module to your workflow, which will automatically prompt you to create a connection between Make and your Retell AI account.

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Step 4

Create the connection in Make

When adding the Retell AI module, click the 'Create a connection' button to open the connection form. You can optionally give your connection a memorable name to help you identify it later, making it easier to manage if you create multiple connections.

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Step 5

Enter your API key and save

Paste the API key you copied from Retell AI into the API Key field in the connection form. Click the Save button to finalize your connection, and if prompted, confirm that you want to grant Make access. Once saved, your connection is complete and ready to use in your automations.

Automate call workflows by integrating Webhooks with Retell AI

Connect Webhooks and Retell AI to automate call event workflows, sync data across applications in real-time, and eliminate manual processes with integration.

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Real-time call event automation

Automatically trigger workflows in any connected application whenever Retell AI call events occur, enabling instant responses to customer interactions.

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Third-party integration

Connect Retell AI call operations with thousands of applications through webhooks, eliminating manual data transfer and creating unified communication ecosystems.

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Custom call data processing

Capture and route call transcripts, outcomes, and analytics from Retell AI to your preferred tools for advanced analysis and reporting.

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Bidirectional communication flow

Use webhooks to both receive call updates from Retell AI and trigger new calls or updates based on events in other business systems.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By integrating Retell AI with Webhooks in Make, you can automatically trigger actions based on call events such as call completions, transcriptions, or customer responses. For example, when a call ends in Retell AI, a webhook can instantly send call data to your CRM, update databases, notify team members via Slack, or trigger follow-up workflows. This eliminates manual data entry and ensures real-time synchronization across your entire tech stack, making your call operations truly hands-free and efficient.

Make eliminates the need for complex coding and maintenance of custom integrations. With Make's visual workflow builder, you can connect Retell AI and Webhooks in minutes rather than weeks of development time. You get access to pre-built modules, automatic error handling, data transformation tools, and the ability to connect with 1000+ other apps. This means lower costs, faster implementation, easier troubleshooting, and the flexibility to modify workflows as your business needs evolve without requiring developer resources.

Absolutely! Make's powerful routing capabilities allow you to receive webhook data from Retell AI and distribute it to multiple destinations in parallel or sequentially. You can simultaneously update your CRM, log information in Google Sheets, send notifications to your team, trigger marketing automation, and store recordings in cloud storage—all from a single call event. This multi-app orchestration happens automatically and instantly, ensuring all your systems stay perfectly synchronized without any manual intervention.

No technical expertise is required! Make provides an intuitive drag-and-drop interface that makes setting up webhook integrations accessible to non-technical users. For Retell AI, you configure the webhook URL provided by Make, select the trigger events you want to capture, and then use Make's visual builder to define what happens with that data. Make includes helpful templates, documentation, and a supportive community to guide you through the process. Most users can create their first working automation in under 30 minutes, and you can start with Make's free tier to explore the possibilities risk-free.