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Google Sheets
Zendesk

Connect Google Sheets and Zendesk integrations

Integrate Google Sheets with Zendesk for automated data management. Improve efficiency, access real-time updates, and centralize ticket info now!

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Create a custom workflow

Connect Google Sheets and Zendesk using Make to trigger real-time workflows, optimize data management, and elevate customer support.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Google Sheets
Trigger: Perform a Function
Zendesk
Action: Select an action
1. Select a trigger

  • Receives data from the MAKE_FUNCTION or INTEGROMAT functions used in a sheet. Please note, the Sheets Add-On is required.

  • Triggers when a cell is updated. Watches only changes made in Google Sheet app. Sheets Add-On required.

  • Triggers when a new row is added.

2. Select an action

  • Adds tags or replaces existing tags of a ticket, user or organization.

  • Creates a group.

  • Creates a request.

  • Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Creates a ticket.

  • Creates a ticket comment.

  • Creates or updates a drop-down ticket field option.

  • Creates a user.

  • Creates or updates an organization.

  • Deletes a group.

  • Deletes a suspended ticket.

  • Deletes a user.

  • Deletes an organization.

  • Retrieves a group.

  • Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Retrieves a suspended ticket.

  • Retrieves a ticket.

  • Retrieves a user.

  • Retrieves an organization.

  • Retrieves information related to a user's ticket, topics, subscriptions, etc.

  • Performs an arbitrary authorized API call.

  • Merges tickets into a single ticket.

  • Deletes a ticket permanently.

  • Recovers a suspended ticket.

  • Removes a dropdown ticket field option.

  • Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Soft deletes a ticket.

  • Updates a group.

  • Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Updates a ticket. The update allows for adding a new comment too.

  • Updates a user.

  • Updates an organization.

  • Uploads attachments for future use in a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Integrate Google Sheets and Zendesk using Make by setting Google Sheets as a trigger and Zendesk as an action. Google Sheets can initiate automated workflows when new data is added or updated in a spreadsheet. This triggers actions in Zendesk, such as creating or updating support tickets. The integration improves operations by ensuring real-time updates and enhancing data management and customer support efficiency. Use Make to customize this integration, automate tasks, and improve productivity.

Add a Conditional Format Rule
Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.
Action
Add a Row
Appends a new row to the bottom of the table.
Action
Add a Sheet
Adds a new sheet.
Action
Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Bulk Add Rows (Advanced)
Appends multiple rows to the bottom of the table.
Action
Bulk Update Rows (Advanced)
Updates multiple rows.
Action
Clear a Cell
Clears a specific cell.
Action
Clear a Row
Clears values from a specific row.
Action
Clear Values from a Range
Clears a specified range of values from a spreadsheet.
Action
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How to set up Google Sheets and Zendesk in 5 easy steps

Date

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Duration

Step 1

Log into Make

Begin by signing into your Make account to set up your application connections.

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Duration

Step 2

Add Google Sheets to your workflow

Include a Google Sheets module in your Make workflow to initiate the connection.

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Duration

Step 3

Connect Google Sheets

Connect Google Sheets to Make by signing into your Google account when prompted.

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Duration

Step 4

Prepare Zendesk

In Zendesk, generate a custom application to enable API access for external connections.

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Duration

Step 5

Link Zendesk and Make

In Make, use your Zendesk details to connect and enable the data flow between applications.

Maximize efficiency: integrate Google Sheets with Zendesk for automation

Integrate Google Sheets and Zendesk to automate data entry, improve ticket management, improve workflow efficiency, centralize data organization, and provide real-time updates for optimal productivity.

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Duration

Automated data entry

Automatically enter Zendesk ticket data into Google Sheets, eliminating manual input tasks and reducing errors.

Date

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Duration

Better ticket management

Search Zendesk tickets and organize relevant data in Google Sheets for streamlined management and tracking.

Date

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Duration

Improved workflow efficiency

Save time by automating the transfer of ticket information from Zendesk to Google Sheets, optimizing productivity.

Date

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Duration

Centralized data organization

Keep Zendesk ticket data centralized in Google Sheets for easy access and analysis across teams.

Popular Google Sheets and Zendesk workflows

Connect Google Sheets and Zendesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows

Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this example spreadsheet.

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows
Use template
App Families

Search Zendesk tickets and add new rows to Google Sheets

Automatically search Zendesk tickets and add relevant data to Google Sheets, streamlining ticket management and data organization for enhanced productivity.

Search Zendesk tickets and add new rows to Google Sheets
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Google Sheets with Make allows you to automate repetitive tasks and connect it with hundreds of other applications such as Shopify, Discord, WooCommerce, and more. This integration can simplify your workflow, reduce manual errors, and improve efficiency by automating data transfers and updates.

Integrating Zendesk with Make improves your customer support capabilities by automating ticket management and organizing communication. It allows for connection with other apps, ensuring all customer interactions and support requests are effectively managed and tracked across various platforms.

Users might initially find it complex to set up integrations due to the vast number of available applications. However, Make provides a user-friendly interface and extensive documentation to guide users through the process. Additionally, their support team is available to assist with any specific challenges encountered during setup.

Make allows you to create custom workflows that link Google Sheets and Zendesk, such as automatically updating a Google Sheet when a new Zendesk ticket is created or updating client records. This capability ensures that data is consistently synchronized across support and operational platforms, providing comprehensive insights and improving decision-making.