Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
GPT Chatbot
Microsoft 365 Email (Outlook)

Connect GPT Chatbot and Microsoft 365 Email (Outlook) integrations

Explore ready-made GPT Chatbot and Microsoft 365 Email (Outlook) templates and start automating in minutes.

Get started free

Create a custom workflow

Transform chatbot conversations into actionable emails instantly by connecting GPT Chatbot and Microsoft 365 Email (Outlook) through Make's visual automation platform. Eliminate manual follow-ups and increase productivity as your chatbot interactions automatically trigger personalized email communications, creating workflows that save hours of repetitive work and keep your team focused on what matters most.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

GPT Chatbot
Trigger: Watch New Submitted Forms
Microsoft 365 Email (Outlook)
Action: Select an action
1. Select a trigger

  • Triggers when a new user submits a form within the chat.

2. Select an action

  • Adds a large attachment to an email.

  • Creates a new draft email.

  • Deletes an email.

  • Downloads an attachment from an email.

  • Forwards an email.

  • Gets the metadata of a specified email.

  • Performs an arbitrary authorized API call.

  • Moves an email to a selected folder in the mailbox.

  • Replies to the sender of an email.

  • Sends a draft email.

  • Sends a new MIME or S-MIME message. Requires a fully pre-built MIME message — for S/MIME, the message must already be signed or encrypted outside Make.

  • Creates and sends a new email immediately.

  • To make SMTP/IMAP calls with a Microsoft OAuth connection, please use the app named "Email".

  • Updates an existing email.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect Microsoft 365 Email (Outlook) as a trigger and GPT Chatbot as an action through Make's intuitive integration platform to automate your workflows. When Microsoft 365 Email (Outlook) receives or processes conversations, it triggers automated workflows that send personalized emails through GPT Chatbot, eliminating manual tasks and increasing productivity. Make's visual workflow builder enables you to design custom automation scenarios where chatbot interactions automatically trigger email communications in GPT Chatbot in just minutes, allowing data to flow from conversations to your email system while maintaining complete control over your business processes. Whether you need to automate customer support follow-ups or create intelligent notification systems based on chatbot conversations, integrating Microsoft 365 Email (Outlook) as a trigger with GPT Chatbot as an action through Make transforms how your team works and saves countless hours of repetitive work.

Add an Attachment
Adds a large attachment to an email.
Action
Create a Draft Email
Creates a new draft email.
Action
Delete an Email
Deletes an email.
Action
Download an Attachment (legacy)
Downloads an attachment from an email.
Action
Forward an Email
Forwards an email.
Action
Get an Email
Gets the metadata of a specified email.
Action
List Attachments
Retrieves a list of attachment from an email.
Search
Make an API Call
Performs an arbitrary authorized API call
Action
Make an API Call
Performs an arbitrary authorized API call.
Action
Load more

How to set up GPT Chatbot and Microsoft 365 Email (Outlook) in 5 easy steps

Date

·

Duration

Step 1

Get your API key from GPT Chatbot

Log into your GPT Chatbot account and navigate to the Account menu, then find the API Keys section. Click 'Generate new key', add a description like 'Make Connection', and copy the API key that appears. This key acts as a secure password that allows Make to communicate with your chatbot safely.

Date

·

Duration

Step 2

Connect GPT Chatbot in Make

Open your Make scenario and add the GPT Chatbot module to your workflow. Click 'Create a connection' when prompted, then give your connection a memorable name like 'My GPT Chatbot Connection'. Paste the API key you copied earlier into the authentication field to complete the setup and establish the connection.

Date

·

Duration

Step 3

Add Microsoft Email to your scenario

In the same Make scenario, add a Microsoft 365 Email module to enable email automation. Click the 'Create a connection' button that appears when you add the module. Give your connection a clear name such as 'Work Email Connection' to help you stay organized as you build more automations.

Date

·

Duration

Step 4

Log into your Microsoft account

After naming your email connection, click 'Save' and Make will redirect you to Microsoft's login page. Enter your email address and password to verify your identity. This authentication step ensures that only you can grant Make permission to access your email account, keeping your information secure.

Date

·

Duration

Step 5

Grant access permissions

Review the permission screen that appears after logging in, which shows what Make can do with your email account. Click the confirmation button to authorize access, and you'll be redirected back to Make. Your connections are now complete, and both GPT Chatbot and Microsoft 365 Email can work together in your automation workflow.

Improve email and AI chat: automate Outlook with your GPT Chatbot

Connect GPT Chatbot and Microsoft 365 Email (Outlook) to automate responses, escalate conversations, sync inquiries across channels, and trigger smart notifications—all while maintaining consistent communication.

Date

·

Duration

Automate email response generation

Automatically generate intelligent, context-aware email responses using your AI chatbot's knowledge base to handle common inquiries in Outlook.

Date

·

Duration

Convert customer conversations to email summaries

Automatically send email summaries of chatbot conversations from WhatsApp, Facebook Messenger, or Instagram directly to your Outlook inbox for record-keeping.

Date

·

Duration

Route complex queries to email

Escalate chatbot conversations that require human attention by creating draft emails or notifications in Outlook for your team to follow up.

Date

·

Duration

Sync email inquiries to multi-channel chatbot

Forward incoming Outlook emails to your GPT chatbot for automated responses across all connected channels, ensuring consistent communication.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

With Make, you can create automated workflows that capture conversations from your GPT Chatbot across all channels (website, WhatsApp, Facebook Messenger, Instagram, and phone) and automatically send them to your Microsoft 365 Email. This allows you to maintain a centralized email archive of all customer interactions, making it straightforward to search, review, and share important conversations with your team without manual copying and pasting.

Yes! Make enables you to build intelligent automation where your GPT Chatbot interactions can trigger personalized email follow-ups through Microsoft 365 Email. For example, when a customer asks specific questions or expresses interest in a product, Make can automatically send a tailored Outlook email with relevant information, documentation, or next steps. This integration ensures no lead falls through the cracks and maintains consistent communication across channels.

Not at all! Make is designed with a visual, drag-and-drop interface that requires no coding knowledge. You can set up integrations between GPT Chatbot and Microsoft 365 Email using pre-built modules and templates. Make provides step-by-step guidance, and you can start with basic automations like forwarding chatbot transcripts to email, then expand to more sophisticated workflows as you become comfortable. Plus, Make offers a free tier so you can experiment and learn without any financial commitment.

By connecting GPT Chatbot with Microsoft 365 Email through Make, you create a powerful notification and escalation system. When the chatbot encounters complex queries it cannot handle, Make can instantly send an email alert to the appropriate team member in Outlook with the full conversation context. Your team can then respond directly via email or take over the chat, ensuring customers receive expert help quickly. This integration bridges AI efficiency with human expertise, dramatically improving response times and customer satisfaction.