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Groove
Make Code

Connect Groove and Make Code

Explore ready-made Groove and Make Code templates and start automating in minutes.

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Create a custom workflow

Integrate Groove with Make Code and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Groove
Trigger: Watch Agent Event
Make Code
Action: Select an action
1. Select a trigger

  • Triggers when a new agent event occurs.

  • Triggers when a new customer event occurs.

  • Triggers when a new message event occurs.

  • Triggers when a new ticket event occurs.

2. Select an action

  • Design and run a code snippet.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Groove and Make Code.

Add Labels to a Ticket
Adds labels to a ticket.
Action
Create a Ticket
Creates a ticket.
Action
Get a Ticket
Gives information about a ticket.
Action
Get a Ticket's Assignee
Gets a ticket's assignee.
Action
Get a Ticket's State
Gets a ticket's state.
Action
Make an API Call
Performs an arbitrary authorized API call.
Action
Replace All Labels on a Ticket
Replaces all labels on a ticket.
Action
Run code
Design and run a code snippet.
Action
Search Tickets
Searches for tickets.
Search
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Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.