Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
Help Scout
Google Forms

Connect Help Scout and Google Forms

Explore ready-made Help Scout and Google Forms templates and start automating in minutes.

Get started free

Create a custom workflow

Integrate Help Scout with Google Forms and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Help Scout
Trigger: Watch Conversations
Google Forms
Action: Select an action
1. Select a trigger

  • Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

  • Triggers when a customer is created.

  • Triggers when a satisfaction rating is received.

2. Select an action

  • Appends a new response to the bottom of the Google Sheets table.

  • Creates a new form.

  • Deletes a specific response from the bottom of the Google Sheets table.

  • Retrieves an existing form by its ID.

  • Retrieves the details of a response by its ID.

  • Performs an arbitrary authorized API call.

  • Removes a form and moves it to trash.

  • Updates an existing form by its ID.

  • Updates a response in the Google Sheets table.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Help Scout and Google Forms.

Add a Response in Google Sheets
Appends a new response to the bottom of the Google Sheets table.
Action
Create a Chat Handle
Creates a new chat handle for an existing customer.
Action
Create a Conversation
Creates a conversation in a mailbox with at least one thread.
Action
Create a Customer
Creates a new customer.
Action
Create a Form
Creates a new form.
Action
Create a Phone
Creates a new phone number for an existing customer.
Action
Create a Social Profile
Creates a new social profile for an existing customer.
Action
Create a Thread
Creates a new thread of chat, customer, note, phone, and reply.
Action
Create a Website
Creates a new website for an existing customer.
Action
Load more

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.