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Help Scout
Telegram Bot

Connect Help Scout and Telegram Bot

Explore ready-made Help Scout and Telegram Bot templates and start automating in minutes.

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Create a custom workflow

Integrate Help Scout with Telegram Bot and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Help Scout
Trigger: Watch Conversations
Telegram Bot
Action: Select an action
1. Select a trigger

  • Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

  • Triggers when a customer is created.

  • Triggers when a satisfaction rating is received.

2. Select an action

  • Sends answer to an inline query.

  • Creates an additional invite link for a chat.

  • Deletes a message. A message can only be deleted if it was sent less than 48 hours ago.

  • Downloads a file from the Telegram server.

  • Edits a non-primary invite link created by the bot.

  • Edits photo or video messages.

  • Edits a caption of a message.

  • Edits text or game messages.

  • Forwards messages of any kind. This module can be used to forward messages only within Telegram.

  • Use this module to get the number of members in a chat. Returns Int on success.

  • Use this method to kick a user from a group, a supergroup or a channel. The bot must be an administrator in the chat for this to work and must have the appropriate admin rights.

  • Performs an arbitrary authorized API call.

  • Pins a message.

  • Use this method to promote or demote a user in a supergroup or a channel. The bot must be an administrator in the chat for this to work and must have the appropriate admin rights.

  • Use this method to restrict a user in a supergroup.

  • Revokes an invite link created by the bot.

  • Sends a document or an image to your Telegram Desktop application.

  • Sends a photo to your Telegram Desktop application.

  • Sends a .webp sticker to your Telegram Desktop application.

  • Sends a text message or a reply to your Telegram Desktop application.

  • Sends a video file to your Telegram Desktop application.

  • As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages.

  • Sends a voice message

  • Sends a group of photos or videos as an album.

  • Sends an audio file to your Telegram Desktop application.

  • Sends an invoice.

  • Sends a file (document, photo, video, audio, ...) by HTTP URL or by ID that exists on the Telegram servers.

  • Unpins a message.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Help Scout and Telegram Bot.

Answer an Inline Query
Sends answer to an inline query.
Action
Create a Chat Handle
Creates a new chat handle for an existing customer.
Action
Create a Chat Invite Link
Creates an additional invite link for a chat.
Action
Create a Conversation
Creates a conversation in a mailbox with at least one thread.
Action
Create a Customer
Creates a new customer.
Action
Create a Phone
Creates a new phone number for an existing customer.
Action
Create a Social Profile
Creates a new social profile for an existing customer.
Action
Create a Thread
Creates a new thread of chat, customer, note, phone, and reply.
Action
Create a Website
Creates a new website for an existing customer.
Action
Load more

Popular Help Scout and Telegram Bot workflows

Connect Help Scout and Telegram Bot with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

Communication

Send Telegram messages for new Help Scout conversations

Every time a new conversation is created in Help Scout, Make will automatically send a message in Telegram.

Send Telegram messages for new Help Scout conversations
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.