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IPEX Helpdesk
Slack

Connect IPEX Helpdesk and Slack

Explore ready-made IPEX Helpdesk and Slack templates and start automating in minutes.

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Create a custom workflow

Integrate IPEX Helpdesk with Slack and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Slack
Trigger: Watch Direct Messages
IPEX Helpdesk
Action: Select an action
1. Select a trigger

  • Triggers when a new message is added to a direct message channel.

  • Triggers when a new file is added.

  • Triggers when a new interactive event has arrived.

  • Triggers when a new message is added to a multiparty direct message channel.

  • Triggers when a new message or another event is created.

  • Triggers when a new message is added to a private channel.

  • Triggers when a new message is added to a public channel.

  • Triggers when a new message is scheduled.

  • Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.

2. Select an action

  • Adds a new message (comment) in the ticket.

  • Adds tag to the ticket.

  • Adds relationship between user and customer.

  • Adds a tag into user properties.

  • Adds relation between tickets.

  • Creates a new customer.

  • Creates a new ticket.

  • Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.

  • Creates a new user account by administrator.

  • Gets customer details.

  • Returns a ticket detail.

  • Gets the Ticket's attachment.

  • Gets operator group detail.

  • Gets user account's detail.

  • Description for customer's fields.

  • Description for user's account fields.

  • Gets report of Track Time Records (required version >= 4.14).

  • Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)

  • Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)

  • Invites the user into the ticket.

  • Updates a customer data via PATCH method. (required version >= 4.16.0)

  • Updates a Ticket Category Items.

  • Updates ticket's custom form fields. You can send one or more ticket custom form field values to update.

  • Changes ticket workflow state.

  • Updates user account data via PATCH method. (required version >= 4.16.0)

  • Changes the ticket's submitter. Only operator can do it.

  • Updates service for a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between IPEX Helpdesk and Slack.

Add a Message
Adds a new message (comment) in the ticket.
Action
Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Add a Ticket Tag
Adds tag to the ticket.
Action
Add a User into Customer
Adds relationship between user and customer.
Action
Add an User Tag
Adds a tag into user properties.
Action
Add Related Tickets
Adds relation between tickets.
Action
Archive a Channel
Archives a channel.
Action
Create a Channel
Creates a channel.
Action
Load more

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.