Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

LiveChat
Trigger: Watch Chat Deactivated
Make Code
Action: Select an action
1. Select a trigger
  • Triggers when a chat is deactivated by closing the currently open thread.

  • Triggers when a chat is coming with a new thread.

  • Triggers when a thread is tagged.

  • Triggers when a thread is untagged.

  • Triggers when a user (customer or agent) is added to a chat.

  • Triggers when a user (customer or agent) is removed from a chat.

2. Select an action
  • Design and run a code snippet.

Select a trigger and an action

Create workflow (opens in a new tab)