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OpenAI (ChatGPT, Whisper)
Twilio

Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Twilio integrations

Explore ready-made OpenAI (ChatGPT, Whisper) and Twilio templates and start automating in minutes.

Get started free

Create a custom workflow

Transform OpenAI's intelligent content creation into instant customer communications with Twilio's powerful delivery network. Automatically send ChatGPT responses via SMS, deliver Whisper voice interactions through calls, and distribute DALL-E visuals across messaging channels—creating AI-powered experiences that engage your customers the moment content is generated.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

OpenAI (ChatGPT, Whisper)
Trigger: Watch batch completed
Twilio
Action: Select an action
1. Select a trigger

  • Triggers when a batch is completed.

2. Select an action

  • Calls a specified phone number and executes specified instructions.

  • Sends a message.

  • Creates a new execution.

  • Deletes a call record from your account.

  • Deletes a message record from your account.

  • Deletes a selected execution.

  • Downloads a media resource from the message.

  • Downloads a recording media file.

  • Returns call resource of an individual call.

  • Returns details of a message.

  • Returns details of selected execution.

  • Returns details of selected line type of a phone number.

  • Performs an arbitrary authorized API call.

  • Performs an arbitrary authorized API call.

  • Performs an arbitrary authorized API call.

  • An active Execution can be updated to ended using the REST API. Once ended, subsequent widgets in the Flow are not processed, and any new events that Studio receives for that Execution are rejected.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Twilio serves as a trigger to initiate automated workflows when AI content is generated, which then activates OpenAI (ChatGPT, Sora, DALL-E, Whisper) as an action to deliver that content through communication channels. When ChatGPT generates personalized text responses, OpenAI (ChatGPT, Sora, DALL-E, Whisper) sends them as SMS messages. When Whisper processes voice input, OpenAI (ChatGPT, Sora, DALL-E, Whisper) delivers AI-powered voice responses for customer calls. When DALL-E creates visual content, OpenAI (ChatGPT, Sora, DALL-E, Whisper) distributes it through messaging channels. This trigger-action integration enables automated customer support responses, intelligent notification systems, and AI-generated communication experiences where OpenAI's content generation triggers OpenAI (ChatGPT, Sora, DALL-E, Whisper)'s message delivery actions.

Analyze images (Vision)
Analyzes images according to specified instructions.
Action
Cancel a batch
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Action
Create a batch
Creates and executes a batch of API calls.
Action
Create a Call
Calls a specified phone number and executes specified instructions.
Action
Create a Message
Sends a message.
Action
Create a skill
Creates a new skill.
Action
Create a skill version
Creates a new immutable skill version.
Action
Create a vector store or add files
Creates a new vector store and optionally adds files to it, or adds files to an existing vector store.
Action
Create an Execution
Creates a new execution.
Action
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How to set up OpenAI (ChatGPT, Whisper) and Twilio in 5 easy steps

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Step 1

Find your Twilio connection credentials

Log in to your Twilio account and go to the Dashboard section. Click on the Developer tab and look for the Account info section where you'll find your Account SID and Auth Token. These two pieces of information are what Make needs to connect to Twilio, so copy them and keep them handy for the next steps.

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Step 2

Add a Twilio module in Make

Open your Make account and go to the scenario where you want to use Twilio. Look for Twilio in the list of available apps and add a Twilio module to your scenario. This module will allow you to send messages, make calls, or perform other Twilio actions as part of your automation.

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Step 3

Start creating a new connection

When you add the Twilio module, you'll see an option to create a connection. Click on the 'Create a connection' button to begin the process of linking Make with your Twilio account. You can optionally give your connection a custom name to help you identify it later, which is useful if you work with multiple connections.

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Step 4

Enter your Twilio credentials

Paste the Account SID you copied from Twilio into the SID field in Make. This unique identifier tells Make which Twilio account to connect to. Then paste your Auth Token into the Auth Token field—this acts like a password that allows Make to securely access your Twilio account.

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Step 5

Complete and test the connection

After entering both your Account SID and Auth Token, click to confirm and establish the connection. Once the connection is successfully created, you can start using Twilio modules in your Make scenarios to automate your communications, send messages, make calls, and more without having to enter your credentials again.

Enhance communication with OpenAI and Twilio integration

Combine OpenAI's ChatGPT, Whisper, and DALL-E with Twilio's messaging platform to automate intelligent SMS, create AI-powered voice support, and deliver personalized customer communications at scale.

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AI-powered SMS communications

Automatically generate personalized SMS messages using ChatGPT and send them through Twilio for intelligent, contextual customer communications at scale.

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Automated voice response with AI

Create intelligent voice interactions by combining Whisper's speech-to-text, GPT's conversational AI, and Twilio's voice capabilities for automated phone support systems.

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Smart customer support automation

Analyze incoming Twilio messages with OpenAI to understand customer intent and automatically route or respond with relevant, AI-generated solutions.

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Multilingual communication at scale

Use GPT models to translate and localize SMS or voice messages before sending through Twilio, enabling global customer engagement.

Support

FAQs

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By integrating OpenAI and Twilio in Make, you can create powerful automated workflows that generate intelligent, personalized messages using ChatGPT and send them via SMS or voice calls through Twilio. For example, you can automatically respond to customer inquiries with AI-generated answers, send personalized appointment reminders, or create chatbot experiences that escalate to SMS notifications. Make's visual workflow builder lets you connect these services without coding, allowing you to trigger OpenAI to analyze customer data and generate contextual responses that Twilio then delivers instantly to your customers' phones.

There are numerous powerful use cases for this integration: automated customer support where ChatGPT analyzes incoming messages and generates intelligent responses sent via Twilio SMS; lead qualification systems that use AI to assess prospect information and send personalized follow-ups; appointment scheduling assistants that understand natural language requests and send confirmation texts; multilingual customer communications where GPT translates and adapts messages before Twilio sends them; and voice assistant workflows where Whisper transcribes calls, GPT processes the content, and Twilio sends summary SMS messages. Make enables you to build any of these scenarios with drag-and-drop functionality.

No programming knowledge is required. Make provides a visual, no-code platform where you can integrate OpenAI and Twilio using pre-built modules and a drag-and-drop interface. You can set up triggers, configure OpenAI prompts to generate text or analyze content, and connect Twilio actions to send SMS or make calls—all through an intuitive visual workflow. Make handles the technical complexity of API connections, authentication, and data formatting automatically. You configure what you want each step to do, and Make takes care of the rest, making sophisticated AI-powered communications accessible to everyone.

You can create your first OpenAI and Twilio automation in Make within minutes. After signing up for a Make account, you'll find ready-to-use templates and modules for both applications. A basic workflow—such as using ChatGPT to generate a personalized message and sending it via Twilio SMS—can be built in under 10 minutes. Make's interface guides you through connecting your OpenAI and Twilio accounts, setting up triggers, and configuring actions. You can test your workflow in real time and make adjustments instantly. Start with basic automations and expand them as you discover more possibilities, all without waiting for developer resources or complex setup processes.