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OpenAI (ChatGPT, Whisper)
Zendesk

Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk integrations

Transform your customer support with AI-powered automation that intelligently categorizes tickets and routes them to the right agents instantly. Reduce response times, improve resolution quality, and scale your operations by connecting OpenAI's ChatGPT with Zendesk through Make's integration platform.

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Create a custom workflow

Transform customer support with intelligent automation by connecting OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk through Make. Let AI-generated content automatically create tickets, update records, and enrich support documentation—eliminating manual data entry while delivering faster, smarter customer service at scale.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

OpenAI (ChatGPT, Whisper)
Trigger: Watch batch completed
Zendesk
Action: Select an action
1. Select a trigger

  • Triggers when a batch is completed.

2. Select an action

  • Adds tags or replaces existing tags of a ticket, user or organization.

  • Creates a group.

  • Creates a request.

  • Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Creates a ticket.

  • Creates a ticket comment.

  • Creates or updates a drop-down ticket field option.

  • Creates a user.

  • Creates or updates an organization.

  • Deletes a group.

  • Deletes a suspended ticket.

  • Deletes a user.

  • Deletes an organization.

  • Retrieves a group.

  • Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Retrieves a suspended ticket.

  • Retrieves a ticket.

  • Retrieves a user.

  • Retrieves an organization.

  • Retrieves information related to a user's ticket, topics, subscriptions, etc.

  • Performs an arbitrary authorized API call.

  • Merges tickets into a single ticket.

  • Deletes a ticket permanently.

  • Recovers a suspended ticket.

  • Removes a dropdown ticket field option.

  • Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Soft deletes a ticket.

  • Updates a group.

  • Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Updates a ticket. The update allows for adding a new comment too.

  • Updates a user.

  • Updates an organization.

  • Uploads attachments for future use in a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect Zendesk as a trigger and OpenAI (ChatGPT, Sora, DALL-E, Whisper) as an action through Make's automation platform. When OpenAI generates content—whether it's text responses from ChatGPT, transcriptions from Whisper, or images from DALL-E—these outputs trigger automated actions in OpenAI (ChatGPT, Sora, DALL-E, Whisper), such as creating tickets, updating existing tickets with AI-generated responses, adding transcribed voice interactions to customer records, or attaching visual content to support documentation. This integration allows OpenAI's AI capabilities to automatically initiate and populate OpenAI (ChatGPT, Sora, DALL-E, Whisper) actions, optimizing customer support workflows by eliminating manual data transfer between the systems.

Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Analyze images (Vision)
Analyzes images according to specified instructions.
Action
Cancel a batch
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Action
Create a batch
Creates and executes a batch of API calls.
Action
Create a Group
Creates a group.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
Create a skill
Creates a new skill.
Action
Create a skill version
Creates a new immutable skill version.
Action
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How to set up OpenAI (ChatGPT, Whisper) and Zendesk in 5 easy steps

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Step 1

Access your Zendesk API settings

Sign into your Zendesk account and navigate to the API settings by clicking 'Apps and integrations' in the left menu, then select 'APIs' and 'Zendesk API.' This is where you'll create the secure credentials that allow Make to connect with your Zendesk account. Think of this as setting up a special key that lets the two platforms communicate safely without sharing your password.

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Step 2

Create a new OAuth client in Zendesk

In the API settings, find the 'OAuth Clients' section and click 'Add OAuth Client.' Give your connection a descriptive name like 'Make Integration' so you can easily identify it later. OAuth is a secure method that creates a protected bridge between Make and Zendesk, ensuring your account stays safe while the platforms work together.

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Step 3

Configure your OAuth client settings

When setting up your OAuth client, you'll receive a Unique Identifier that acts like a username for Make. Copy this identifier and save it in a secure location like a password manager. You'll also need to enter the redirect URL provided by Make (https://www.integromat.com/oauth/cb/zendesk/) in the appropriate field, which is an essential part of establishing the secure connection between the two platforms.

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Step 4

Save your Secret credentials

After saving your OAuth client, Zendesk will display a Secret value that acts like a password for the connection. This Secret is shown only once, so immediately copy it and store it safely alongside your Unique Identifier. If you lose this Secret, you'll need to create a new OAuth client from scratch, so keeping it secure is crucial for maintaining your connection.

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Step 5

Complete the connection in Make

Open your Make account and add a Zendesk module to your automation scenario. Click 'Create a connection' and enter your Zendesk domain (found in your browser's address bar), along with the Unique Identifier and Secret you saved earlier. Click 'Save' and follow the prompts to authenticate, and your connection will be established, allowing you to build automations that use both Make and Zendesk together.

Transform your support operations with AI-powered Zendesk automation

Integrate OpenAI with Zendesk to automate ticket categorization, intelligent routing, and agent matching. Reduce response times while scaling your support operations with AI-driven workflows.

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Intelligent ticket categorization and routing

Automatically categorize and route support tickets to the most qualified agents based on AI-powered content analysis, reducing response times and improving resolution quality.

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Improved customer support efficiency

Optimize your support workflow by eliminating manual ticket sorting and assignment, allowing your team to focus on solving customer issues faster.

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Smart agent-expertise matching

Leverage ChatGPT's natural language understanding to match tickets with agents who have the right skills and knowledge, ensuring optimal ticket assignment every time.

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Reduced response and resolution times

Accelerate customer support operations by automating the classification and distribution process, leading to faster first-response and overall resolution times.

Popular OpenAI (ChatGPT, Whisper) and Zendesk workflows

Connect OpenAI (ChatGPT, Whisper) and Zendesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

AI

Categorize support tickets with ChatGPT and allocate based on agent expertise

Boost your customer support experience by reducing response time using ChatGPT! Categorize tickets seamlessly, allocate them to agents with relevant expertise, and revamp your customer care efficiency.

Categorize support tickets with ChatGPT and allocate based on agent expertise
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AI

AI Customer Support Gateway with DeepKeep Firewall

This template adds DeepKeep's AI Firewall as a security wrapper around your customer support chatbot. Incoming messages are scanned for prompt injection attacks and policy violations before reaching the LLM. The AI response is then scanned again before delivery. Clean responses are returned automatically via webhook; flagged responses create a Zendesk ticket for human review. Use case: Any customer-facing AI support bot that handles sensitive queries. Modules: Webhook → DeepKeep Create Conversation → DeepKeep Check Input → OpenAI → DeepKeep Check Input → Router (Webhook Response | Zendesk Create Ticket)

AI Customer Support Gateway with DeepKeep Firewall
Use template

Support

FAQs

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Integrating OpenAI with Zendesk through Make allows you to automate intelligent responses to customer tickets using GPT-4, GPT-4o, or other advanced AI models. You can automatically categorize tickets, generate draft responses based on ticket content, summarize lengthy customer conversations, and even translate messages in real-time. This integration reduces response times, ensures consistent quality in support interactions, and allows your team to focus on complex issues while AI handles routine inquiries. Make's visual automation builder simplifies setting up these workflows, even without coding experience.

With Make, you can create powerful workflows such as: automatically generating AI-powered ticket responses when new tickets are created, using GPT models to analyze ticket sentiment and priority before routing them to appropriate agents, creating knowledge base articles from resolved tickets using AI summarization, generating follow-up responses based on customer feedback, and using DALL-E to create visual aids for technical support responses. You can also use Whisper to transcribe voice tickets into text for easier processing. Make provides pre-built templates and a drag-and-drop interface to set up these automations in minutes without any programming knowledge.

No technical expertise is required! Make provides an intuitive visual interface where you simply connect your OpenAI and Zendesk accounts through secure authentication, then drag and drop modules to create your automation workflows. Make offers ready-to-use templates specifically designed for OpenAI and Zendesk integration that you can customize to your needs. The platform includes detailed documentation, video tutorials, and step-by-step guides. You can start with straightforward automations like auto-tagging tickets using AI and gradually build more complex workflows as you become comfortable. Most users have their first automation running within 15-30 minutes of creating an account.

Using Make to integrate OpenAI with Zendesk is significantly more cost-effective than building custom integrations. You avoid hiring developers or development agencies, which can cost thousands of dollars and take weeks or months. Make offers flexible pricing with a free tier to get started, and paid plans scale with your usage. You'll save on ongoing maintenance costs since Make handles all API updates, security patches, and infrastructure management. Additionally, Make's efficiency means you'll optimize your OpenAI API usage by controlling exactly when and how AI calls are made, potentially reducing your OpenAI costs. The time saved by your support team through automation provides immediate ROI, often paying for the integration within the first month.