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Slack
Zendesk

Connect Slack and Zendesk integrations

Explore the potential of Slack and Zendesk integration with Make. Automate notifications, simplify reports, and manage tickets effectively. Increase team efficiency by centralizing ticket communication and converting messages into tickets.

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Create a custom workflow

Integrate Slack and Zendesk with Make to automate notifications and updates, ensuring effective communication and improving customer service efficiency. Transform your workflow into a powerhouse of collaboration and operational success.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Slack
Trigger: Watch Direct Messages
Zendesk
Action: Select an action
1. Select a trigger

  • Triggers when a new message is added to a direct message channel.

  • Triggers when a new file is added.

  • Triggers when a new interactive event has arrived.

  • Triggers when a new message is added to a multiparty direct message channel.

  • Triggers when a new message or another event is created.

  • Triggers when a new message is added to a private channel.

  • Triggers when a new message is added to a public channel.

  • Triggers when a new message is scheduled.

  • Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.

2. Select an action

  • Adds tags or replaces existing tags of a ticket, user or organization.

  • Creates a group.

  • Creates a request.

  • Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Creates a ticket.

  • Creates a ticket comment.

  • Creates or updates a drop-down ticket field option.

  • Creates a user.

  • Creates or updates an organization.

  • Deletes a group.

  • Deletes a suspended ticket.

  • Deletes a user.

  • Deletes an organization.

  • Retrieves a group.

  • Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Retrieves a suspended ticket.

  • Retrieves a ticket.

  • Retrieves a user.

  • Retrieves an organization.

  • Retrieves information related to a user's ticket, topics, subscriptions, etc.

  • Performs an arbitrary authorized API call.

  • Merges tickets into a single ticket.

  • Deletes a ticket permanently.

  • Recovers a suspended ticket.

  • Removes a dropdown ticket field option.

  • Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Soft deletes a ticket.

  • Updates a group.

  • Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Updates a ticket. The update allows for adding a new comment too.

  • Updates a user.

  • Updates an organization.

  • Uploads attachments for future use in a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore the potential of automation by integrating Slack as a trigger with Zendesk as an action using Make. Automatically send Slack notifications for new Zendesk tickets or update ticket status based on Slack interactions. This integration supports communication and fosters operational efficiency, improving customer service and team collaboration. Experience how Slack and Zendesk can transform your workflow with Make's integration.

Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Archive a Channel
Archives a channel.
Action
Create a Channel
Creates a channel.
Action
Create a Group
Creates a group.
Action
Create a Reminder
Creates a reminder.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
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How to set up Slack and Zendesk in 5 easy steps

Date

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Duration

Step 1

Access and select module

Log in to Make and select either Slack or Zendesk as the module to connect.

Date

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Duration

Step 2

Initiate connection

Click on 'Create a connection' to begin setting up your integration.

Date

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Duration

Step 3

Name your connection

Provide a connection name that helps you recognize it easily later.

Date

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Duration

Step 4

Authenticate and save

Save your connection and follow any prompts to confirm your credentials.

Date

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Duration

Step 5

Integrate and use

Start adding and using additional Slack or Zendesk features within your setup.

Increase efficiency by integrating and automating Slack with Zendesk

Integrate Slack and Zendesk for streamlined operations: automate notifications, ticket creation, and reporting to improve communication and centralize support management.

Date

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Duration

Automated notification of new tickets

Receive instant notifications on Slack for each new ticket created in Zendesk, ensuring quick team response.

Date

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Duration

Streamlined user ticket reports

Automatically send monthly Zendesk ticket summaries for all users to Slack, simplifying report sharing.

Date

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Duration

Efficient ticket creation from Slack

Convert Slack messages into Zendesk tickets instantly, reducing manual data entry and speeding up ticket processing.

Date

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Duration

Better team communication

Integrate Slack with Zendesk to keep your team informed and coordinated on ticket status and updates.

Popular Slack and Zendesk workflows

Connect Slack and Zendesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Send Slack messages when new tickets are created in Zendesk

Whenever new tickets are added in Zendesk, the tickets are automatically retrieved and messages containing the tickets URL are sent via Slack.

Send Slack messages when new tickets are created in Zendesk
Use template
App Families

Send report about tickets for each user in Zendesk for the previous month to Slack

On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.

Send report about tickets for each user in Zendesk for the previous month to Slack
Use template
App Families

Send new tickets from Zendesk as Slack messages.

Use this automation to notify your team on Slack whenever new tickets are created in Zendesk. Make will automatically retrieve the URLs of the tickets and send it as Slack messages.

Send new tickets from Zendesk as Slack messages.
Use template
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Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Slack and Zendesk using Make allows for effective communication and efficient ticket management. Notifications can be sent directly to Slack channels when a Zendesk ticket is updated, ensuring your team stays informed in real time without switching between apps.

Yes, you can automate workflows between Slack and Zendesk with Make, creating triggers and actions such as sending a notification in Slack for every new ticket in Zendesk or updating Zendesk tickets based on Slack messages.

Yes, the integration helps improve customer support efficiency by enabling faster response times and better coordination among team members. By receiving real-time alerts in Slack about important Zendesk updates, teams can act swiftly to resolve issues.

Setting up the integration is straightforward with Make's user-friendly interface. You can easily configure scenarios with drag-and-drop functionality, even if you don't have extensive technical knowledge, allowing you to connect Slack and Zendesk with ease.