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tawk.to
Google Sheets

Connect tawk.to and Google Sheets integrations

Maximize Efficiency with tawk.to and Google Sheets Integration! Sync, automate, and optimize your ticket handling and reporting in one place.

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Create a custom workflow

Streamline your customer support by integrating tawk.to with Google Sheets using Make—automatically capture live chat data and support tickets, eliminating manual updates to boost efficiency and data management.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

tawk.to
Trigger: Watch Chat Ends
Google Sheets
Action: Select an action
1. Select a trigger

  • Triggers when a chat ends.

  • Triggers when the first message in a chat is sent by a visitor or agent.

  • Triggers when a new ticket is created.

2. Select an action

  • Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.

  • Appends a new row to the bottom of the table.

  • Adds a new sheet.

  • Appends multiple rows to the bottom of the table.

  • Updates multiple rows.

  • Clears a specific cell.

  • Clears values from a specific row.

  • Clears a specified range of values from a spreadsheet.

  • Copies a sheet to another spreadsheet.

  • Creates a new spreadsheet.

  • Creates a new spreadsheet from a template sheet.

  • Deletes a conditional format rule at the given index. All subsequent rules' indexes are decremented.

  • Deletes a specific row.

  • Deletes a specific sheet.

  • Gets a specific cell.

  • Performs an arbitrary authorized API call.

  • Returns processed data as a result of the MAKE_FUNCTION or INTEGROMAT function. Sheets Add-On required.

  • Renames a specific sheet.

  • Updates a specific cell.

  • Updates a row.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Integrate Google Sheets with tawk.to using Make to streamline your customer support processes. By setting Google Sheets as a trigger, you can automatically capture live chat data, customer queries, and support ticket details. This data is then sent directly to tawk.to as an action, where it is aggregated into a centralized document. This automation eliminates manual updates, improves efficiency, and enhances data management capabilities.

Add a Conditional Format Rule
Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.
Action
Add a Row
Appends a new row to the bottom of the table.
Action
Add a Sheet
Adds a new sheet.
Action
Bulk Add Rows (Advanced)
Appends multiple rows to the bottom of the table.
Action
Bulk Update Rows (Advanced)
Updates multiple rows.
Action
Clear a Cell
Clears a specific cell.
Action
Clear a Row
Clears values from a specific row.
Action
Clear Values from a Range
Clears a specified range of values from a spreadsheet.
Action
Copy a Sheet
Copies a sheet to another spreadsheet.
Action
Load more

How to set up tawk.to and Google Sheets in 5 easy steps

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Step 1

Get the Webhook URL from Make

Start by creating a new Watch module in Make, give it a name, then save it and copy the provided URL.

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Step 2

Set Up Webhook in Tawk.to

Go to Tawk.to settings and create a new webhook, then paste the copied URL from Make and choose the events you want to monitor.

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Duration

Step 3

Add Google Sheets Module in Make

In Make, add a Google Sheets module to your scenario and set up a new connection by signing in with your Google account.

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Duration

Step 4

Name and Configure Your Google Sheets Connection

Optionally, give a name to your Google Sheets connection, and follow prompts to authenticate it.

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Step 5

Finalize and Activate

Complete the setup by saving, enabling Make to interact with Google Sheets based on the webhook settings.

Top Advantages of Integrating tawk.to and Google Sheets for Automation

Integrating tawk.to and Google Sheets enables automatic ticket logging, data consolidation, improved workflow automation, simplified reporting, and better team collaboration by centralizing ticket information for easy access and analysis.

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Duration

Enhanced Ticket Tracking

Automatically log every new tawk.to ticket into Google Sheets for centralized and organized tracking.

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Duration

Data Consolidation

Consolidate customer interactions and ticket details in Google Sheets for easy access and analysis.

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Improved Workflow Automation

Eliminate manual data entry and save time by automating the addition of new tawk.to tickets to Google Sheets.

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Enhanced Reporting

Simplify the creation of reports and analyses by having all ticket information readily available in Google Sheets.

Popular tawk.to and Google Sheets workflows

Connect tawk.to and Google Sheets with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Add rows in Google sheets for new tickets in tawk.to

Every time a ticket is created in your tawk.to, Make will add a row with information on it to your Google sheets. You should make sure your table has got the same columns as (this)[https://docs.google.com/spreadsheets/d/1_YGduU38lldzK3daIHYiwJ9zAWfUUV2HimGPEkBagDg/edit?usp=sharing] one.

Add rows in Google sheets for new tickets in tawk.to
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating tawk.to and Google Sheets with Make allows you to streamline your customer interaction and data management processes. You can seamlessly transfer chat data from tawk.to to Google Sheets for analysis, tracking, or record-keeping. This integration helps automate these tasks, saving you time and reducing the risk of human error.

Make allows you to automate repetitive tasks such as updating spreadsheets, adding new rows, and generating reports without manual intervention. You can set up workflows that trigger specific actions in Google Sheets based on activities in other integrated apps, thus improving efficiency and productivity.

No, setting up the integration between tawk.to and Google Sheets using Make is quite straightforward. Make provides an intuitive interface and pre-built templates that simplify the setup process. Even users with minimal technical knowledge can quickly create powerful automated workflows to connect various applications.

Yes, you have extensive customization options when transferring data from tawk.to to Google Sheets with Make. You can define specific triggers and actions, filter data based on criteria, and map fields to ensure that only relevant information is transferred in the desired format. This flexibility allows you to tailor the workflow to suit your specific business needs.