Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Textline
Trigger: Watch Agent Status
Pinterest
Action: Select an action
1. Select a trigger
  • Triggers when an agent status has been changed.

  • Triggers when a conversation status has been changed.

  • Triggers when a message from a customer has been received.

  • Triggers when a customer has been created or updated.

  • Triggers when an outbound message has been sent.

  • Triggers when a whisper from an agent has been received.

2. Select an action
  • Creates a board.

  • Creates a new pin.

  • Deletes a specific board.

  • Deletes the selected pin.

  • Retrieves information about a specific board.

  • Returns information about a pin.

  • Performs an arbitrary authorized API call.

  • Updates a specific board.

  • Updates the selected pin.

Select a trigger and an action

Create workflow (opens in a new tab)