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Twilio
Vapi

Connect Twilio and Vapi integrations

Explore ready-made Twilio and Vapi templates and start automating in minutes.

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Create a custom workflow

Transform your customer communications with intelligent automation that connects Twilio and Vapi through Make—instantly converting SMS messages and voice calls into dynamic AI-powered responses that work 24/7. Build sophisticated communication workflows without coding, eliminate manual tasks, and create customer experiences that scale your business while reducing operational costs.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Twilio
Trigger: New Message Status Event
Vapi
Action: Select an action
1. Select a trigger

  • Webhook for status callback field in a create message action. Triggers for outgoing messages.

  • Triggers when a new alert (notification) is issued.

  • Triggers when a new call is created.

  • Triggers when a new message is created.

  • Triggers when a new recording is created.

  • Triggers when a new transcription is created.

2. Select an action

  • Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

  • Creates an outbound phone call to Twilio or Vonage number added on your dashboard.

  • Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

  • Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

  • Creates a group of assistants (a squad) where the first available assistant responds to a call.

  • Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

  • Deletes a specific assistant by ID.

  • Deletes call metadata and logs for a particular conversation.

  • Deletes a selected file from the knowledge base.

  • Fetches details for a specific file by ID.

  • Retrieves information about a specific squad, including its members.

  • Fetches the details of a tool, such as its configuration and endpoint.

  • Performs an arbitrary authorized API call.

  • Returns the response to the function call be it error or result.

  • Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.

  • Updates the configuration of an existing assistant.

  • Allows updates to a specific call session (e.g., tagging, note-taking).

  • Updates the configuration of an existing file.

  • Updates members or configuration of a squad.

  • Modifies an existing tool's logic or structure.

  • Upload a file to use with the knowledge base.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect Vapi and Twilio through Make's intuitive integration platform to automate your communication workflows. Make empowers businesses to build sophisticated automated workflows that use Vapi as a trigger to initiate actions in Twilio, eliminating manual tasks and creating intelligent communication systems that work around the clock. When Vapi detects events such as incoming SMS messages or voice calls, it triggers automated responses in Twilio's advanced voice AI technology. By integrating Vapi as a trigger and Twilio as an action, you can create dynamic voice agents that respond to text messages, automate follow-up calls based on customer engagement, or build comprehensive communication funnels that improve customer experience while reducing operational overhead. Make's visual workflow builder enables you to map data from Vapi triggers to Twilio actions, set conditional logic, and monitor your automated processes in real-time, ensuring your integration runs smoothly and efficiently.

Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create a Call
Calls a specified phone number and executes specified instructions.
Action
Create a Message
Sends a message.
Action
Create an Execution
Creates a new execution.
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
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How to set up Twilio and Vapi in 5 easy steps

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Step 1

Get your Twilio credentials from the dashboard

Log into your Twilio account and go to the Developer tab in your Dashboard. Here you'll find two important pieces of information: your Account SID and Auth Token. Copy both of these codes and keep them handy - they're like keys that will let Make access your Twilio account securely.

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Step 2

Add Twilio to your Make scenario

Open your Make account and go to the automation scenario where you want to use Twilio. Add a Twilio module to your workflow and click the button to create a new connection. This is where you'll link your Twilio account to Make so the two platforms can work together.

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Step 3

Connect Twilio by entering your credentials

In the connection window that appears, paste your Account SID into the SID field and your Auth Token into the Auth Token field. You can also give this connection a friendly name so you can easily recognize it later. Click Save to complete the Twilio connection.

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Step 4

Get your Vapi API Key

Log into your Vapi account and navigate to the Build section in the left sidebar, then click on Vapi API Keys. Find your Private Key and copy it - this is your access code for connecting Vapi to Make. If you don't see a key listed, you can generate a new one by clicking the Add Key button.

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Step 5

Connect Vapi to your Make scenario

Back in Make, add a Vapi module to your scenario and click to create a connection. Paste the Private Key you copied from Vapi into the API Key field, give your connection a memorable name if you'd like, and save it. Both your Twilio and Vapi apps are now connected and ready to automate tasks together in Make.

Transform your communication with Twilio and Vapi integration

Integrate Twilio and Vapi to automate voice and messaging workflows, centralize call logging, and gain unified analytics across your communication channels for smarter customer engagement.

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Automated voice communication workflows

Trigger Twilio SMS notifications or calls based on Vapi.ai voice interaction events to create comprehensive multi-channel communication strategies.

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Improved call management and logging

Automatically log Vapi.ai call data and transcripts to Twilio-connected systems for centralized communication tracking and analysis.

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Intelligent call routing and fallback

Use Vapi.ai for AI-powered voice interactions and automatically fallback to Twilio for traditional SMS or voice calls when needed.

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Real-time communication notifications

Instantly send Twilio SMS alerts to team members when specific Vapi.ai webhook events occur, ensuring immediate awareness of critical call outcomes.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By connecting Twilio and Vapi through Make, you can create powerful automated voice workflows that trigger based on events in either platform. For example, when Vapi.ai completes a call, Make can automatically log the conversation details in your CRM via Twilio's messaging service, or vice versa - when a Twilio SMS is received, it can trigger a Vapi AI voice call. This integration eliminates manual data transfer and ensures your voice AI operations and telecommunications work together smoothly without coding.

Make provides a no-code visual interface that allows you to connect Twilio and Vapi in minutes rather than weeks of development work. You can listen to Vapi webhook events and instantly trigger Twilio actions, or use Twilio triggers to initiate Vapi AI calls - all without writing complex API code. Make handles authentication, error handling, and data transformation automatically, saving you development costs and allowing you to focus on optimizing your communication strategy rather than maintaining integration code.

Absolutely! Make enables you to build sophisticated automated call workflows by combining Vapi's AI-powered conversation capabilities with Twilio's robust telecommunication services. You can set up scenarios where Vapi handles intelligent voice interactions while Twilio manages the actual call routing, SMS notifications, and number management. For instance, after a Vapi AI call completes, Make can automatically trigger Twilio to send follow-up SMS messages, create call logs, or route the caller to a human agent based on the AI conversation outcome.

Setting up the Twilio and Vapi integration in Make is straightforward and requires no coding knowledge. Make's intuitive drag-and-drop interface allows you to connect both applications in a few clicks. Simply authenticate your Twilio and Vapi accounts within Make, select the triggers (like incoming Vapi webhook events) and actions (such as sending Twilio messages) you want to use, and map the data between them visually. Make provides pre-built modules for both platforms and helpful documentation, making it accessible even for non-technical users who want to automate their voice communication workflows quickly.