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Vapi
Microsoft 365 Email (Outlook)

Connect Vapi and Microsoft 365 Email (Outlook) integrations

Explore ready-made Vapi and Microsoft 365 Email (Outlook) templates and start automating in minutes.

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Create a custom workflow

Transform voice interactions into instant action by connecting Vapi and Microsoft 365 Email (Outlook) through Make's visual automation platform. Automatically send call summaries, transcripts, and notifications straight to your inbox whenever Vapi detects completed calls or conversation events—no manual work required. Build intelligent workflows in minutes that deliver critical voice AI insights to Microsoft 365 Email (Outlook) 24/7.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Vapi
Trigger: Watch End of Call Report
Microsoft 365 Email (Outlook)
Action: Select an action
1. Select a trigger

  • Listens to end of call report from Vapi call via this webhook.

  • Listens to function call from Vapi. Creates the Tool definition in Vapi during setup.

2. Select an action

  • Adds a large attachment to an email.

  • Creates a new draft email.

  • Deletes an email.

  • Downloads an attachment from an email.

  • Forwards an email.

  • Gets the metadata of a specified email.

  • Performs an arbitrary authorized API call.

  • Moves an email to a selected folder in the mailbox.

  • Replies to the sender of an email.

  • Sends a draft email.

  • Sends a new MIME or S-MIME message. Requires a fully pre-built MIME message — for S/MIME, the message must already be signed or encrypted outside Make.

  • Creates and sends a new email immediately.

  • To make SMTP/IMAP calls with a Microsoft OAuth connection, please use the app named "Email".

  • Updates an existing email.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Create powerful voice AI automation by connecting Microsoft 365 Email (Outlook) and Vapi through Make's intuitive integration platform. With Make, you can build workflows where Microsoft 365 Email (Outlook) acts as a trigger to initiate automated actions in Vapi. When Microsoft 365 Email (Outlook) detects voice interactions such as completed calls or specific conversation events, it automatically triggers Vapi to send emails, delivering call summaries, transcripts, or notifications directly to your inbox. The visual workflow builder lets you connect Microsoft 365 Email (Outlook) triggers to Vapi actions in just a few clicks, eliminating manual data entry and reducing response times. Start integrating Microsoft 365 Email (Outlook) as a trigger and Vapi as an action with Make today to create intelligent, automated processes that work 24/7.

Add an Attachment
Adds a large attachment to an email.
Action
Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create a Draft Email
Creates a new draft email.
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
Delete an Email
Deletes an email.
Action
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How to set up Vapi and Microsoft 365 Email (Outlook) in 5 easy steps

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Step 1

Add your app module to Make

Log into your Make account and open the scenario where you want to build your automation. Select either Microsoft 365 Email or Vapi from the available apps and add it as a module to your scenario. You'll immediately see an option to create a new connection that links the app to Make.

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Step 2

Start the connection process

Click the 'Create a connection' button that appears in your module settings. This button initiates the linking process between your external app account and Make, allowing them to communicate and work together in your automation.

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Step 3

Name your connection

Enter a descriptive name for your connection in the 'Connection name' field. While optional, choosing a clear name helps you identify this connection later, especially when you have multiple connections to manage across different scenarios.

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Step 4

Provide your authentication credentials

For Vapi, you'll need to paste your API key from your Vapi account into the designated field in Make. For Microsoft 365 Email, Make will redirect you to Microsoft's login page where you'll sign in with your Microsoft credentials to authenticate the connection.

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Step 5

Complete and verify the connection

Click the 'Save' button to finalize your connection settings. Make will establish the secure link between your account and the app, and you'll see a confirmation message once successful. Your connected app is now ready to use in your automation workflows.

Improve communication: Vapi and Outlook integration benefits

Discover how integrating Vapi and Microsoft 365 Email (Outlook) improves call management with automated transcription distribution, voice-triggered notifications, and centralized data logging.

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Automated call transcription and email distribution

Automatically send email summaries of Vapi call transcripts and recordings to team members via Outlook for thorough documentation and follow-up.

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Duration

Voice-triggered email notifications

Receive instant Outlook email alerts when specific Vapi webhook events occur, such as call completions or customer interactions requiring attention.

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Improved customer communication workflow

Trigger automated Vapi calls based on incoming Outlook emails, enabling hands-free customer outreach and response management.

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Centralized call data management

Automatically log Vapi call details, analytics, and outcomes directly into Outlook emails or folders for organized record-keeping and compliance.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

With Make, you can connect Vapi and Microsoft 365 Email to create automated workflows. When Vapi triggers a webhook event (such as call completion, voicemail detection, or conversation milestones), Make can instantly capture that data and send a customized Outlook email to your team, clients, or CRM. This eliminates manual follow-up work and ensures timely communication after every call interaction.

Yes! Make enables you to create powerful automation scenarios where incoming Outlook emails trigger Vapi calls. For example, when you receive an email with specific keywords, from certain contacts, or with particular attachments, Make can automatically initiate a Vapi AI call to follow up with a customer, send a voice notification, or handle routine inquiries. This integration transforms your email inbox into an intelligent call automation system.

Make allows you to extract and format comprehensive call data from Vapi webhook events and embed it directly into your Outlook emails. You can include call duration, transcripts, caller information, call outcomes, sentiment analysis, key conversation points, and any custom data captured during the call. This rich information flow helps your team stay informed and make data-driven decisions without switching between platforms.

No coding skills are required. Make provides an intuitive visual interface where you can connect Vapi and Microsoft 365 Email through drag-and-drop modules. You can set up triggers, actions, and data mappings using pre-built components specifically designed for both applications. Make offers templates and step-by-step guidance, making it accessible for anyone to create sophisticated automation workflows between Vapi's AI calling capabilities and Outlook's email system within minutes.