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Vapi
RingCentral

Connect Vapi and RingCentral integrations

Explore ready-made Vapi and RingCentral templates and start automating in minutes.

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Create a custom workflow

Transform customer interactions with intelligent automation by connecting Vapi's voice AI with RingCentral's business communication platform through Make. Automatically trigger calls, SMS messages, and communication updates in RingCentral based on Vapi voice events—eliminating manual tasks and delivering efficient customer experiences that scale with your business.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Vapi
Trigger: Watch End of Call Report
RingCentral
Action: Select an action
1. Select a trigger

  • Listens to end of call report from Vapi call via this webhook.

  • Listens to function call from Vapi. Creates the Tool definition in Vapi during setup.

2. Select an action

  • Creates a new contact

  • Returns call recordings by ID.

  • Gets details for a particular call by ID.

  • Gets details for a particular message by ID.

  • Returns presence status of an extension or several extensions.

  • Makes a ringout call.

  • Performs an arbitrary authorized API call.

  • Removes a webhook.

  • Sends a fax.

  • Sends SMS.

  • Starts a call recording by Telephony Session ID and party ID.

  • Updates existing contact.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Build powerful communication automation by connecting RingCentral and Vapi through Make's intuitive integration platform. Make empowers businesses to create workflows where RingCentral's advanced voice AI capabilities serve as the trigger to initiate actions in Vapi's comprehensive business communication system. When specific events occur in RingCentral, such as completed voice conversations or call interactions, Make automatically triggers corresponding actions in Vapi, enabling you to place calls, send SMS messages, or update communication records without manual intervention. By integrating RingCentral as a trigger and Vapi as an action, you can transform how your team handles customer interactions, automatically executing communication tasks in Vapi based on voice AI events from RingCentral to drive efficiency and improve customer experiences across your business operations.

Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create a Contact
Creates a new contact
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
Delete Assistant
Deletes a specific assistant by ID.
Action
Delete Call Data
Deletes call metadata and logs for a particular conversation.
Action
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How to set up Vapi and RingCentral in 5 easy steps

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Step 1

Get your app's access credentials

Before connecting your app to Make, you need to obtain special credentials from your application. Log into your app's developer area and create either an API key or a new app registration. This generates unique credentials (like a Client ID and secret, or an API key) that act as a secure password allowing Make to access your application on your behalf.

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Step 2

Locate the Make callback URL

When setting up the connection in your app's developer console, you'll need to enter a specific callback URL provided by Make. This URL is like a return address that tells your application where to send information back to Make after the connection is authorized. Make provides this URL specifically for each app integration, ensuring secure two-way communication between the platforms.

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Step 3

Set the right permissions

Your application will ask what permissions Make should have when accessing your data. Think of permissions as deciding what actions Make can perform, such as reading contacts, sending messages, or updating records. Only grant the permissions necessary for your specific automation tasks to keep your account secure while ensuring Make can perform the actions you need.

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Step 4

Add your app module in Make

Log into your Make account and create or open an automation scenario. Add a module for the application you want to connect by searching for it in Make's app library. When you select the module, you'll see an option to create a new connection. Click this button to begin linking your app account to Make.

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Step 5

Complete the connection setup

In the connection window that appears, paste the credentials you copied from your app's developer console into the appropriate fields. Give your connection a memorable name so you can easily identify it later, especially if you manage multiple accounts. Click Save to establish the connection, and if prompted, confirm that you authorize Make to access your application. Once completed, your apps are connected and ready to automate tasks together.

Improve AI calling with Vapi and RingCentral integration

Connect Vapi and RingCentral to automate call logging, enable intelligent routing, sync transcripts with CRM systems, and create unified communication workflows that improve customer engagement tracking.

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Automated call logging and CRM updates

Automatically log Vapi AI-powered calls into RingCentral and sync call data with connected CRM systems for comprehensive record-keeping.

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Intelligent call routing based on AI insights

Use Vapi's AI conversation analysis to trigger smart call routing rules in RingCentral, directing calls to the right team members automatically.

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Real-time call event notifications

Receive instant notifications across RingCentral when Vapi webhook events occur, keeping your team informed of important call activities.

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Unified communication workflow

Combine Vapi's AI voice capabilities with RingCentral's communication platform to create end-to-end automated calling workflows without manual intervention.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By integrating Vapi and RingCentral through Make, you can automate intelligent voice interactions across your communication infrastructure. For example, you can trigger Vapi AI-powered calls based on RingCentral events, automatically log call data from both platforms into your CRM, or use Vapi webhooks to update RingCentral call queues and routing. This creates a unified voice automation ecosystem that reduces manual work, improves response times, and enables sophisticated call handling scenarios that would be impossible with either platform alone.

Make's visual workflow builder lets you create powerful automations without writing code. You can automatically initiate Vapi AI calls when specific RingCentral events occur (like missed calls or voicemails), sync call logs between both platforms, trigger follow-up actions in connected apps like Salesforce or Gmail based on call outcomes, or create intelligent call routing that leverages Vapi's AI capabilities with RingCentral's communication infrastructure. Make also connects to 1000+ other apps, so you can extend these automations to your entire business stack including CRMs, e-commerce platforms, and databases.

Setting up integrations on Make is straightforward and user-friendly, even for non-technical users. Make provides pre-built modules for both Vapi and RingCentral, so you simply authenticate your accounts, drag and drop the actions you want to automate, and connect them visually. You can start with Make's templates or build custom workflows from scratch. The platform offers detailed documentation, and you can test each step of your automation before going live. Most users can create their first working integration within minutes, and Make's free tier lets you explore these capabilities before committing to a paid plan.

Using Make to integrate Vapi and RingCentral eliminates the need for expensive custom development, ongoing maintenance, and dedicated IT resources. Instead of spending thousands of dollars and weeks of development time building API integrations from scratch, Make provides ready-to-use connections that you can configure in minutes. The platform handles updates, security, and reliability automatically, saving you continuous maintenance costs. Make's transparent pricing based on operations means you only pay for what you use, and the free tier allows you to test and validate your automation ideas before scaling. This approach typically reduces integration costs by 80-90% compared to custom development while delivering faster results.