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Vapi
WhatsApp Business Cloud

Connect Vapi and WhatsApp Business Cloud integrations

Explore ready-made Vapi and WhatsApp Business Cloud templates and start automating in minutes.

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Create a custom workflow

Transform customer conversations by connecting Vapi's voice AI with WhatsApp Business Cloud through Make's no-code platform. Automatically trigger personalized WhatsApp messages from voice interactions, creating omnichannel experiences that blend intelligent voice responses with instant text communications—all through a drag-and-drop interface.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Vapi
Trigger: Watch End of Call Report
WhatsApp Business Cloud
Action: Select an action
1. Select a trigger

  • Listens to end of call report from Vapi call via this webhook.

  • Listens to function call from Vapi. Creates the Tool definition in Vapi during setup.

2. Select an action

  • Deregisters a sender by its ID.

  • Downloads a media by its ID.

  • Activates the two-step verification for a sender number by its ID and a 6 digits pin.

  • Retrieves the details of the WhatsApp business profile by the sender ID.

  • Registers a sender by its ID and a 6 digits pin.

  • Sends a message.

  • Sends a template message.

  • Updates a WhatsApp business profile by the sender ID.

  • Uploads a media and retrieves its ID.

  • Verifies a sender by its ID.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect WhatsApp Business Cloud and Vapi through Make's intuitive integration platform to harness the power of voice AI and messaging automation. Make empowers businesses to build automated workflows where WhatsApp Business Cloud's voice AI capabilities serve as the trigger to initiate Vapi messaging actions, enabling you to create customer communication experiences without writing a single line of code. When specific voice events occur in WhatsApp Business Cloud, they automatically trigger Vapi to send messages, allowing you to automate voice-triggered WhatsApp notifications and create intelligent response systems that combine voice and text interactions. The drag-and-drop interface allows you to set WhatsApp Business Cloud triggers and define Vapi actions, mapping data fields between both applications in minutes to transform how your business handles voice and messaging workflows.

Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
Delete Assistant
Deletes a specific assistant by ID.
Action
Delete Call Data
Deletes call metadata and logs for a particular conversation.
Action
Delete File
Deletes a selected file from the knowledge base.
Action
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How to set up Vapi and WhatsApp Business Cloud in 5 easy steps

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Step 1

Get your Vapi API key from your dashboard

Sign in to your Vapi account and look for the 'Build' section in the left sidebar. Click on 'Vapi API Keys' to find your Private Key, which is like a special password that lets Make talk to your Vapi account. If you don't see a key yet, click 'Add Key' to create one. Copy this key and keep it safe somewhere - you'll need it in the next step to connect everything together.

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Step 2

Connect Vapi to your Make scenario

Open your Make account and go to the scenario where you want to use Vapi. Add a Vapi module and click 'Create a connection' to start linking the two services. You'll see a field asking for your API Key - paste the Private Key you copied from Vapi earlier. You can also give your connection a memorable name to find it later. Click 'Save' and follow any prompts to complete the setup.

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Step 3

Add WhatsApp Business Cloud to your Make scenario

In your Make account, add a WhatsApp Business Cloud module to your scenario. Click 'Create a connection' to begin linking Make with WhatsApp Business Cloud. Select 'WhatsApp Business Cloud' as your connection type and give it a name if you'd like. This tells Make exactly which service you're connecting to.

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Step 4

Log in with Facebook to authorize WhatsApp

You'll need to log in with your Facebook account since WhatsApp Business Cloud is part of Meta's business tools. Follow the steps on screen to authenticate and select your business information. During this process, you'll set up or choose your WhatsApp Business account and create your business profile. If you already have a number in the WhatsApp Business App, you can connect that existing account.

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Step 5

Finalize your WhatsApp Business Cloud connection

Complete any final authentication steps to confirm your connection. If you see an error message, simply try connecting again - your business accounts are already created from your first attempt. When you retry, just select your existing Facebook Business Account and WhatsApp Business Account from the list instead of making new ones. Once confirmed, your connection is ready to use in your Make scenarios.

Improve customer engagement with Vapi and WhatsApp Business Cloud integration

Connect Vapi and WhatsApp Business Cloud to automate voice-to-messaging workflows, trigger calls from chat interactions, send real-time notifications, and centralize customer communication logs.

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Automate voice-to-WhatsApp customer communication

Automatically send WhatsApp messages to customers based on Vapi call outcomes, ensuring follow-up communication across voice and messaging channels.

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Trigger voice calls from WhatsApp interactions

Initiate automated Vapi voice calls in response to specific WhatsApp messages or keywords, enabling instant voice engagement when customers need support.

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Real-time call notifications via WhatsApp

Send instant WhatsApp notifications to team members when Vapi webhook events occur, keeping your team informed about important call activities in real-time.

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Centralized call and message logging

Automatically log Vapi call data and WhatsApp conversation details in a unified system, creating a comprehensive record of all customer interactions.

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FAQs

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By integrating Vapi and WhatsApp Business Cloud through Make, you can create powerful automated voice call workflows triggered by WhatsApp messages. For example, when a customer sends a specific message to your WhatsApp Business account, Make can automatically initiate a Vapi voice call to follow up, conduct surveys, or provide personalized voice support. You can also listen to Vapi webhook events and send WhatsApp notifications based on call outcomes, creating a comprehensive omnichannel communication experience without writing any code.

Combining Vapi's AI voice capabilities with WhatsApp Business Cloud through Make enables you to create sophisticated customer engagement workflows that leverage both text and voice channels. You can automatically escalate complex WhatsApp inquiries to AI-powered voice calls, send WhatsApp summaries after Vapi calls complete, or trigger follow-up messages based on conversation outcomes. This integration allows you to meet customers on their preferred channel while maintaining context across interactions, improving response times, and reducing manual workload for your team.

No coding skills are required. Make provides a visual, drag-and-drop interface that makes it straightforward to connect Vapi and WhatsApp Business Cloud. You simply select triggers (like incoming WhatsApp messages or Vapi webhook events), add actions (such as initiating calls or sending messages), and configure the data flow between them. Make handles all the technical complexity of API connections and data formatting, allowing you to build sophisticated automation workflows in minutes. You can start with pre-built templates or create custom scenarios tailored to your specific business needs.

The integration opens up numerous automation possibilities: appointment reminders sent via WhatsApp that can escalate to AI voice calls if unanswered, customer support workflows that route WhatsApp inquiries to voice conversations for complex issues, lead qualification processes where WhatsApp leads trigger automated discovery calls, post-purchase follow-ups combining text and voice touchpoints, and survey campaigns that collect feedback through both channels. Make allows you to connect these applications with thousands of other tools in your stack, creating comprehensive workflows that span your entire customer journey while saving hours of manual work daily.