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WhatsApp Business Cloud
Gemini Enterprise Agent Platform

Connect WhatsApp Business Cloud and Google Vertex AI (Gemini) integrations

Explore ready-made WhatsApp Business Cloud and Gemini Enterprise Agent Platform templates and start automating in minutes.

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Create a custom workflow

Transform your customer conversations with intelligent automation by connecting WhatsApp Business Cloud and Google Vertex AI (Gemini). Instantly capture incoming messages, generate personalized AI-powered responses, and deliver exceptional customer experiences—empowering your business to communicate smarter, faster, and more efficiently than ever before.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

WhatsApp Business Cloud
Trigger: Watch Events
Gemini Enterprise Agent Platform
Action: Select an action
1. Select a trigger

  • Triggers when a new message is received.

  • Triggers when a new message is received.

2. Select an action

  • Analyzes images and/or videos from the input parameters based on instructions specified in the prompt.

  • Creates a chat prompt to a Gemini model based on the input parameters.

  • Generates an answer to a question about an image you provide using a Gemini model.

  • Creates high quality images using Gemini image generation models with text prompts to guide the generation.

  • Generates a caption from an image you provide using a Gemini model.

  • Generates up to 4 videos from a text prompt or image using Google Veo. Supports up to 1080p resolution and 4-8 second clips.

  • Performs an arbitrary authorized API call.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Google Vertex AI (Gemini) acts as a trigger that monitors and captures customer inquiries and messages as they are received. When a new message comes through Google Vertex AI (Gemini), it automatically initiates the workflow by sending the message content to WhatsApp Business Cloud. WhatsApp Business Cloud then functions as an action that processes these messages using advanced language models to generate personalized responses, analyze sentiment, or extract valuable insights from the conversations. This integration enables automated processing of WhatsApp messages through AI-powered analysis and response generation, allowing businesses to handle customer communications intelligently and efficiently without manual intervention.

Analyze Image/Video (Gemini) (Legacy)
Analyzes images and/or videos from the input parameters based on instructions specified in the prompt.
Action
Create a Chat Prompt (Gemini)
Creates a chat prompt to a Gemini model based on the input parameters.
Action
Deregister a Sender
Deregisters a sender by its ID.
Action
Download a Media
Downloads a media by its ID.
Action
Enable Two-Step Verification
Activates the two-step verification for a sender number by its ID and a 6 digits pin.
Action
Generate an Answer for an Image
Generates an answer to a question about an image you provide using a Gemini model.
Action
Generate an Image
Creates high quality images using Gemini image generation models with text prompts to guide the generation.
Action
Generate an Image Caption
Generates a caption from an image you provide using a Gemini model.
Action
Generate Videos with Veo
Generates up to 4 videos from a text prompt or image using Google Veo. Supports up to 1080p resolution and 4-8 second clips.
Action
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How to set up WhatsApp Business Cloud and Gemini Enterprise Agent Platform in 5 easy steps

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Step 1

Add your app module to Make

Log into your Make account and open the scenario where you want to create your automation. Add either a Google Vertex AI or WhatsApp Business Cloud module to your workspace, then click on the option to create a new connection. This opens the setup window where you can begin connecting your chosen application to Make.

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Step 2

Set up your Google Cloud project

If you're connecting Google Vertex AI, you'll need to create a project in Google Cloud Platform first. Log in with your Google account, create a new project with a descriptive name, and select where you want it hosted. After creating the project, make sure it's selected as your active project in the dropdown menu at the top of the screen so all your settings apply to the right place.

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Step 3

Enable the Vertex AI API

To let Make communicate with Google Vertex AI, you need to turn on the Vertex AI Gemini API in your Google Cloud project. Go to the APIs & Services section, find the Library, and search for 'Vertex AI Gemini API.' Click on it and press the Enable button to activate this feature for your project.

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Step 4

Connect WhatsApp through Facebook

For WhatsApp Business Cloud, select 'WhatsApp Business Cloud' as your connection type, then click to sign in with Facebook. You'll be redirected to Facebook's login page where you'll enter your credentials. This connection links your WhatsApp business features to your Facebook account, which is necessary because WhatsApp Business Cloud runs through Facebook's business infrastructure.

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Step 5

Configure your business profile

Choose the Facebook business account you want to connect to Make from the list of your business assets. Then set up your WhatsApp Business profile by adding your business name, description, and phone number. Once you've completed these details, save your settings to finalize the connection and start using your connected apps in Make.

Transform customer engagement with AI-powered WhatsApp automation

Integrate WhatsApp Business Cloud with Google Vertex AI (Gemini) to automate intelligent responses, analyze customer sentiment, generate personalized content, and scale multilingual communication.

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AI-powered customer support automation

Automatically respond to WhatsApp Business messages using Vertex AI's Gemini models to provide intelligent, context-aware answers in real-time.

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Multilingual customer communication

Use Gemini's language capabilities to automatically translate and respond to WhatsApp messages in multiple languages, expanding your global reach.

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Smart message analysis and routing

Use Vertex AI to analyze incoming WhatsApp messages for sentiment, intent, and urgency, then automatically route them to appropriate teams or trigger specific workflows.

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Personalized marketing at scale

Generate customized WhatsApp marketing messages using Gemini's generative AI based on customer data and preferences, creating engaging personalized content automatically.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By integrating WhatsApp Business Cloud with Google Vertex AI through Make, you can create intelligent automated customer service workflows that use Gemini's advanced language understanding capabilities. This allows you to automatically analyze incoming WhatsApp messages, generate contextually appropriate responses, handle customer inquiries in multiple languages, and even analyze sentiment to route urgent issues to human agents. The integration enables you to scale your customer support while maintaining personalized, high-quality interactions without writing complex code.

Make's visual workflow builder allows you to create sophisticated automations between WhatsApp Business Cloud and Vertex AI without coding. You can build chatbots that understand natural language, automatically classify and respond to customer inquiries, generate product recommendations based on customer messages, create summaries of conversations, translate messages in real-time, and even generate images or analyze customer-sent images using Gemini's multimodal capabilities. Make handles all the technical complexity of API connections, letting you focus on designing the customer experience.

Not at all. Make provides pre-built modules for both WhatsApp Business Cloud and Google Vertex AI, eliminating the need for complex API programming. You simply authenticate each service through Make's intuitive interface, then drag and drop modules to create your workflow. Make handles all the data formatting, error handling, and API calls automatically. You can have a basic integration running in minutes, and Make's template library offers ready-made scenarios you can customize for common use cases like AI-powered customer support or automated message classification.

Yes, Make gives you complete control over your automation costs and usage. You can set up conditional logic to determine when to use Vertex AI's capabilities—for example, only processing messages that contain specific keywords or routing simple queries to pre-written responses while using AI for complex requests. Make's transparent pricing model shows you exactly how many operations you're using, and you can implement filters, error handling, and scheduling to optimize your workflow efficiency. This ensures you get maximum value from both WhatsApp Business Cloud and Vertex AI while staying within your budget.