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WhatsApp Business Cloud
Vapi

Connect WhatsApp Business Cloud and Vapi integrations

Explore ready-made WhatsApp Business Cloud and Vapi templates and start automating in minutes.

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Create a custom workflow

Transform your WhatsApp Business Cloud conversations into intelligent voice interactions with Vapi's AI-powered responses through Make's automation. Instantly respond to customer inquiries with sophisticated conversational AI that activates automatically from your WhatsApp messages, delivering real-time support that scales.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

WhatsApp Business Cloud
Trigger: Watch Events
Vapi
Action: Select an action
1. Select a trigger

  • Triggers when a new message is received.

  • Triggers when a new message is received.

2. Select an action

  • Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

  • Creates an outbound phone call to Twilio or Vonage number added on your dashboard.

  • Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

  • Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

  • Creates a group of assistants (a squad) where the first available assistant responds to a call.

  • Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

  • Deletes a specific assistant by ID.

  • Deletes call metadata and logs for a particular conversation.

  • Deletes a selected file from the knowledge base.

  • Fetches details for a specific file by ID.

  • Retrieves information about a specific squad, including its members.

  • Fetches the details of a tool, such as its configuration and endpoint.

  • Performs an arbitrary authorized API call.

  • Returns the response to the function call be it error or result.

  • Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.

  • Updates the configuration of an existing assistant.

  • Allows updates to a specific call session (e.g., tagging, note-taking).

  • Updates the configuration of an existing file.

  • Updates members or configuration of a squad.

  • Modifies an existing tool's logic or structure.

  • Upload a file to use with the knowledge base.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect Vapi and WhatsApp Business Cloud through Make's integration platform to enable intelligent automation. Automatically trigger WhatsApp Business Cloud's AI voice capabilities directly from Vapi conversations, enabling sophisticated voice interactions that respond to customer inquiries in real-time. Vapi acts as the trigger, detecting incoming messages or conversation events, while WhatsApp Business Cloud functions as the action, executing AI-powered voice responses based on the triggered WhatsApp activity. This integration allows Vapi messaging to connect with WhatsApp Business Cloud's conversational AI technology, automating customer support and creating intelligent voice conversations initiated by WhatsApp interactions.

Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
Delete Assistant
Deletes a specific assistant by ID.
Action
Delete Call Data
Deletes call metadata and logs for a particular conversation.
Action
Delete File
Deletes a selected file from the knowledge base.
Action
Load more

How to set up WhatsApp Business Cloud and Vapi in 5 easy steps

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Step 1

Get your Vapi API key

Log into your Vapi account and go to the Build section in the left sidebar. Click on Vapi API Keys and copy your Private Key - this is what you'll use to connect Vapi with Make. If you don't see a private key, click Add Key to create one and then copy it.

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Step 2

Connect Vapi to Make

Open your Make account and go to the scenario where you want to use Vapi. Add a Vapi module to your workflow and click the Create a connection button. In the connection window, paste the Private Key you copied from Vapi into the API Key field, then click Save to complete the connection.

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Step 3

Add WhatsApp Business Cloud to your scenario

In your Make scenario, add a WhatsApp Business Cloud module and click Create a connection to start linking it. Select WhatsApp Business Cloud as your connection type from the available options, and you can give it a custom name to help you identify it later.

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Step 4

Log in with Facebook to connect WhatsApp

You'll be asked to log in using your Facebook account to connect WhatsApp Business Cloud with Make. Follow the prompts to authenticate and grant Make permission to access your WhatsApp Business account. During this process, you'll need to select which business assets you want to use with Make.

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Step 5

Finalize your WhatsApp Business connection

Complete the setup by filling in your business information and selecting your WhatsApp Business account. Add your WhatsApp phone number and complete each step as prompted. If you see a Resource not found error, simply retry the connection and select your existing accounts from the list instead of creating new ones.

Powerful automation: WhatsApp Business Cloud meets Vapi AI

Integrate WhatsApp Business Cloud and Vapi to automate AI-powered voice calls, instantly notify teams of call events, qualify leads, schedule appointments 24/7, and deliver multilingual support.

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Automated AI-powered customer support via WhatsApp

Automatically trigger Vapi AI voice calls in response to WhatsApp Business messages, enabling voice-based customer interactions without manual intervention.

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Real-time call notification system

Receive instant WhatsApp notifications when Vapi webhook events occur, keeping your team informed about call statuses, completions, and outcomes.

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Intelligent lead qualification workflow

Capture WhatsApp inquiries and automatically initiate Vapi AI calls to qualify leads, then send results back through WhatsApp for immediate follow-up.

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24/7 automated appointment scheduling

Use Vapi voice AI to handle appointment bookings triggered by WhatsApp messages, then confirm details back to customers via WhatsApp automatically.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By integrating WhatsApp Business Cloud with Vapi through Make, you can automate voice-based customer interactions and connect them to WhatsApp messaging. This integration allows you to trigger automated calls through Vapi when specific WhatsApp events occur, capture call data and transcripts, and send follow-up messages via WhatsApp. You can create sophisticated workflows where customer inquiries on WhatsApp trigger AI-powered voice calls, or where call outcomes automatically generate WhatsApp notifications, creating a comprehensive omnichannel communication experience without any coding required.

With Make, you can build powerful automation scenarios such as: automatically initiating Vapi AI calls when customers send specific keywords via WhatsApp, sending WhatsApp message summaries of completed calls to customers or team members, triggering WhatsApp notifications based on Vapi webhook events like call completion or specific conversation outcomes, and creating qualification workflows where Vapi handles initial voice screening and routes qualified leads to WhatsApp for personalized follow-up. Make's visual workflow builder lets you combine these apps with hundreds of others, enabling you to create custom solutions tailored to your business needs.

No, you don't need any coding skills or developers to integrate WhatsApp Business Cloud and Vapi through Make. Make provides an intuitive, visual drag-and-drop interface that allows you to build sophisticated integrations without writing a single line of code. You simply connect your WhatsApp Business Cloud and Vapi accounts to Make, select the triggers and actions you want to use, and configure the data flow between them. Make handles all the technical complexity behind the scenes, including API connections, data formatting, and error handling, making it accessible for business users, marketers, and operations teams.

You can have your first automation running in as little as 15-30 minutes with Make. The platform offers pre-built templates and an intuitive setup process that guides you through connecting your WhatsApp Business Cloud and Vapi accounts. Once connected, you can immediately start creating scenarios that automate your communication workflows. Many users see measurable results within the first day, such as reduced response times, automated call logging, and improved customer engagement. Make also offers a free tier so you can test the integration and prove its value before committing to a paid plan, allowing you to experiment risk-free and scale as your automation needs grow.