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Zendesk Sunshine
Slack

Connect Zendesk Sunshine and Slack

Explore ready-made Zendesk Sunshine and Slack templates and start automating in minutes.

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Create a custom workflow

Integrate Zendesk Sunshine with Slack and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Slack
Trigger: Watch Direct Messages
Zendesk Sunshine
Action: Select an action
1. Select a trigger

  • Triggers when a new message is added to a direct message channel.

  • Triggers when a new file is added.

  • Triggers when a new interactive event has arrived.

  • Triggers when a new message is added to a multiparty direct message channel.

  • Triggers when a new message or another event is created.

  • Triggers when a new message is added to a private channel.

  • Triggers when a new message is added to a public channel.

  • Triggers when a new message is scheduled.

  • Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.

2. Select an action

  • Creates a relationship record.

  • Creates a relationship type.

  • Creates an object record.

  • Creates an object type.

  • Creates or updates (overwrites!) a profile. A profile is updated (overwritten) instead of created if the submitted profile source, profile type, identifier type and identifier value match an existing profile.

  • Deletes the profile specified by the profile ID.

  • Deletes a relationship record.

  • Deletes a relationship type.

  • Deletes an object record.

  • Deletes an object record by external ID.

  • Deletes an object type.

  • Retrieves a profile either by profile ID or identifier query.

  • Retrieves a relationship record.

  • Retrieves a relationship type.

  • Retrieves an object record.

  • Retrieves an object type.

  • Performs an arbitrary authorized API call.

  • Stores an event for a given profile.

  • Updates a profile (patch or overwrite).

  • Updates an object record.

  • Updates an object record by external ID.

  • Updates an object type (recommended for mapping).

  • Updates an object type (recommended for convenient manual editing).

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Zendesk Sunshine and Slack.

Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Archive a Channel
Archives a channel.
Action
Create a Channel
Creates a channel.
Action
Create a Relationship Record
Creates a relationship record.
Action
Create a Relationship Type
Creates a relationship type.
Action
Create a Reminder
Creates a reminder.
Action
Create an Object Record
Creates an object record.
Action
Create an Object Type
Creates an object type.
Action
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Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.