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Zendesk
Google Forms

Connect Zendesk and Google Forms integrations

Maximize efficiency with automated ticket creation and real-time data sync between Zendesk and Google Forms. Streamline workflows, manage users, and handle responses effortlessly.

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Create a custom workflow

Effortlessly boost business efficiency by integrating Zendesk and Google Forms with Make, transforming responses into Zendesk tickets automatically—no coding needed. Start now and ensure every customer inquiry is promptly addressed.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Zendesk
Trigger: Watch Article Comments
Google Forms
Action: Select an action
1. Select a trigger

  • Checks whether new comments were added to an article.

  • Checks whether new articles were created.

  • Watches specific events configured by the user through Zendesk triggers or automations.

  • Checks whether new comments were added to a forum post.

  • Checks whether new forum posts were created.

  • Checks whether new groups were created.

  • Checks whether new organizations were created.

  • Checks whether there are new audits (activity) on a ticket.

  • Triggers when a new ticket's comment is created.

  • Checks whether new tickets were created.

  • Checks whether new tickets were created in a view.

  • Checks whether new users were created.

  • Checks whether new views were created.

2. Select an action

  • Appends a new response to the bottom of the Google Sheets table.

  • Creates a new form.

  • Deletes a specific response from the bottom of the Google Sheets table.

  • Retrieves an existing form by its ID.

  • Retrieves the details of a response by its ID.

  • Performs an arbitrary authorized API call.

  • Removes a form and moves it to trash.

  • Updates an existing form by its ID.

  • Updates a response in the Google Sheets table.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Unlock the full potential of your business operations by integrating Google Forms and Zendesk with Make, the leading platform for application integration and automation. With Make, you can automatically transform Zendesk responses into Google Forms tickets, ensuring that each customer inquiry is promptly addressed. No coding skills are required, making it accessible for teams of all sizes and technical abilities. Start using Make today to integrate Google Forms as a trigger and Zendesk as an action, and elevate your business efficiency to new heights.

Add a Response in Google Sheets
Appends a new response to the bottom of the Google Sheets table.
Action
Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Create a Form
Creates a new form.
Action
Create a Group
Creates a group.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
Create a Ticket
Creates a ticket.
Action
Create a Ticket Comment
Creates a ticket comment.
Action
Create or Update a Ticket Field Option
Creates or updates a drop-down ticket field option.
Action
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How to set up Zendesk and Google Forms in 5 easy steps

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Step 1

Set Up Zendesk API

Start by accessing the API settings in your Zendesk account to create a new OAuth client.

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Step 2

Save Important Credentials

Take note of the unique identifier and secret value provided by Zendesk, as you'll need these later.

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Step 3

Link Zendesk to Make

In Make, add a Zendesk module to your project and use the saved credentials to connect the two platforms.

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Step 4

Add Google Forms Module

Within Make, introduce a Google Forms module to your project.

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Step 5

Authenticate Google Forms

Sign in to your Google account within Make to authorize and finalize the connection to Google Forms.

Discover Key Benefits of Integrating Zendesk and Google Forms with Make

Automate ticket creation, streamline user management, and enhance workflows with real-time data synchronization between Google Forms and Zendesk using Make.

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Automated Ticket Creation

Automatically create tickets in Zendesk from new Google Forms responses, minimizing manual data entry.

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Efficient User Management

Seamlessly create new Zendesk users from Google Forms responses, enhancing user management efficiency.

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Improved Response Handling

Ensure timely action on customer feedback by converting Google Forms responses into Zendesk tickets instantly.

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Enhanced Workflow Automation

Integrate Google Forms with Zendesk to streamline workflows and reduce administrative tasks via Make.

Popular Zendesk and Google Forms workflows

Connect Zendesk and Google Forms with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Create Zendesk tickets from new Google Forms responses

Every time a new response is entered on your Google Form, Make will automatically create a new ticket in Zendesk.

Create Zendesk tickets from new Google Forms responses
Use template
App Families

Create Zendesk users from new Google Form responses

Looking for a quick way to create new users in Zendesk from Google Sheets responses? This template will handle this process for you!

Create Zendesk users from new Google Form responses
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Zendesk with Google Forms using Make allows you to seamlessly create tickets in Zendesk from responses gathered through Google Forms. This automation can help streamline your customer support process, ensuring that every form submission is quickly and efficiently converted into actionable tasks for your support team.

Yes, using Make, you can customize how data from Google Forms fields is mapped to Zendesk ticket properties. This flexibility ensures that all the critical information captured in form responses is accurately reflected in your Zendesk tickets, allowing your support team to have all the context they need to resolve issues effectively.

Setting up the integration between Zendesk and Google Forms on Make is user-friendly and does not require extensive technical knowledge. Make provides a drag-and-drop interface and pre-built templates to help you configure integrations quickly. Additionally, Make's documentation and support can guide you through the process should you encounter any challenges.

By integrating Zendesk with Google Forms via Make, you can create unique workflows such as automatically generating support tickets from customer feedback forms, creating internal task management systems where employees submit issues through forms, and developing automated surveys post-support interaction to collect customer satisfaction data and turn these into actionable insights in Zendesk.