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Zendesk
Google Sheets

Connect Zendesk and Google Sheets

Explore ready-made Zendesk and Google Sheets templates and start automating in minutes.

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Create a custom workflow

Integrate Zendesk with Google Sheets and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Zendesk
Trigger: Watch Article Comments
Google Sheets
Action: Select an action
1. Select a trigger

  • Checks whether new comments were added to an article.

  • Checks whether new articles were created.

  • Watches specific events configured by the user through Zendesk triggers or automations.

  • Checks whether new comments were added to a forum post.

  • Checks whether new forum posts were created.

  • Checks whether new groups were created.

  • Checks whether new organizations were created.

  • Checks whether there are new audits (activity) on a ticket.

  • Triggers when a new ticket's comment is created.

  • Checks whether new tickets were created.

  • Checks whether new tickets were created in a view.

  • Checks whether new users were created.

  • Checks whether new views were created.

2. Select an action

  • Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.

  • Appends a new row to the bottom of the table.

  • Adds a new sheet.

  • Appends multiple rows to the bottom of the table.

  • Updates multiple rows.

  • Clears a specific cell.

  • Clears values from a specific row.

  • Clears a specified range of values from a spreadsheet.

  • Copies a sheet to another spreadsheet.

  • Creates a new spreadsheet.

  • Creates a new spreadsheet from a template sheet.

  • Deletes a conditional format rule at the given index. All subsequent rules' indexes are decremented.

  • Deletes a specific row.

  • Deletes a specific sheet.

  • Gets a specific cell.

  • Performs an arbitrary authorized API call.

  • Returns processed data as a result of the MAKE_FUNCTION or INTEGROMAT function. Sheets Add-On required.

  • Renames a specific sheet.

  • Updates a specific cell.

  • Updates a row.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Zendesk and Google Sheets.

Add a Conditional Format Rule
Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.
Action
Add a Row
Appends a new row to the bottom of the table.
Action
Add a Sheet
Adds a new sheet.
Action
Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Bulk Add Rows (Advanced)
Appends multiple rows to the bottom of the table.
Action
Bulk Update Rows (Advanced)
Updates multiple rows.
Action
Clear a Cell
Clears a specific cell.
Action
Clear a Row
Clears values from a specific row.
Action
Clear Values from a Range
Clears a specified range of values from a spreadsheet.
Action
Load more

Popular Zendesk and Google Sheets workflows

Connect Zendesk and Google Sheets with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows

Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this example spreadsheet.

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows
Use template
App Families

Search Zendesk tickets and add new rows to Google Sheets

Automatically search Zendesk tickets and add relevant data to Google Sheets, streamlining ticket management and data organization for enhanced productivity.

Search Zendesk tickets and add new rows to Google Sheets
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.