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Zoho Desk
Slack

Connect Zoho Desk and Slack

Explore ready-made Zoho Desk and Slack templates and start automating in minutes.

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Create a custom workflow

Integrate Zoho Desk with Slack and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Slack
Trigger: Watch Direct Messages
Zoho Desk
Action: Select an action
1. Select a trigger

  • Triggers when a new message is added to a direct message channel.

  • Triggers when a new file is added.

  • Triggers when a new interactive event has arrived.

  • Triggers when a new message is added to a multiparty direct message channel.

  • Triggers when a new message or another event is created.

  • Triggers when a new message is added to a private channel.

  • Triggers when a new message is added to a public channel.

  • Triggers when a new message is scheduled.

  • Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.

2. Select an action

  • Adds a comment to an object based on id for a particular module (tasks, tickets).

  • Closes one or more tickets by specifying the ticket ID(s) in a list.

  • Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).

  • Deletes a specified object based on id from a selected module (ex: delete an account, delete a contact, delete a ticket ...).

  • Sets or unsets contacts/tickets as spam by specifying their ids into a list.

  • Returns only one object that has a specified id from a selected module (ex: a task, a ticket, an account ...).

  • Performs an arbitrary authorized API call.

  • Updates a specific object based on id from a selected data (ex: update an account, update a ticket, update a contact ...).

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Zoho Desk and Slack.

Add a Comment
Adds a comment to an object based on id for a particular module (tasks, tickets).
Action
Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Archive a Channel
Archives a channel.
Action
Close Tickets
Closes one or more tickets by specifying the ticket ID(s) in a list.
Action
Create a Channel
Creates a channel.
Action
Create a Reminder
Creates a reminder.
Action
Create an Object
Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
Action
Delete a File
Deletes a file.
Action
Load more

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FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.