Revenue Programs Manager
Madrid, Spain
Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
The Team
The Revenue Programs & Projects team is a core, strategic function within Make's global Revenue Organization. Our mission is to build a world-class, AI-led revenue operations engine — one that uses AI throughout to increase revenue per seller, eliminate administrative overhead, and give every rep and manager the tools they need to win consistently. This role reports to the Director of Revenue Programs.
The Role
We are seeking a Revenue Programs Manager who acts as a strategic performance partner to our Value Engineering and Partner Management organizations. This is a hands-on, strategic role for someone who excels at identifying and solving revenue- and adoption-generating challenges. Unlike traditional RevOps roles that focus solely on data, you will be the primary operational partner for our Value and Partner motions. You will own critical initiatives from end-to-end: from analyzing data to surfacing insights, to designing the tactical and strategic improvements that help our Value Engineers, Partner and ultimately our Customers win.
You will work alongside other Revenue Programs Managers taking care of other aspects of our Revenue Organization, e.g. Pipeline
Key Areas of Responsibility
- Serve as the strategic partner to the Value Engineering & Partner Management leadership, identifying gaps in the partner motion and adoption / customer management cycles, and deploying solutions to accelerate revenue.
- Manage processes as well as process improvements, data quality and tooling for both Value Engineering and the Partner Management organization.
- Help define the Value journey for our customers including defined touch points for Value Engineers, programmatic offerings and adoption drivers.
- Turn the designed journey into programs, processes and systems that support its execution.
- Own and potentially re-design the Partner Portal, assuring we build a best in class partner experience.
- Deeply analyze sales & customer data (Salesforce, Salesloft, Sigma, Snowflake,...) to report on pipeline, partner and customer health and identify performance gaps.
- Move beyond "the what" to "the why" by proactively listening to customer / partner calls and interviewing front-line colleagues to uncover the root cause of performance issues.
- Design and implement operational improvements and programs that ensure consistency in our approaches and execution on our strategic direction.
- Lead high-impact, cross-functional initiatives from initial concept through to deployment and adoption. Success is measured by tangible business results, not just project launch.
- Design and lead the "Operating Rhythm" for the VE and Partner organization, including but not limited to quarterly reviews, performance syncs, account reviews and strategy workshops
Requirements
- 3+ years of experience in Revenue/Sales Operations + experience as a former Value/Solution Engineer, Customer Success Manager or Partner Manager. You must understand the nuances of a complex B2B sale.
- Expert-level proficiency in Salesforce for reporting and analysis, combined with hands-on experience with BI platforms like Sigma.
- Experience with the modern GTM stack, including Salesloft, Snowflake, Clay and automation tools.
- Comfortable combining quantitative data analysis with qualitative feedback (call listening, VE/Partner interviews) to solve problems.
- Experience in program or journey design — translating a customer success or value realization framework into operational systems.
- Exceptional collaboration and communication skills; you build trust with senior leadership and are motivated to drive initiatives to full adoption.
- Project management skills; you will lead key initiatives for the Revenue Organization from spotting the issues, through design, the full way to implementation and roll-out
- Fluency in English is required
Nice to Have
- Experience in creating a customer Value journey and driving adoption in a usage based SaaS model
- Experience with partner ecosystem platforms (e.g. Crossbeam, PartnerStack, Impartner)
- Technical knowledge and experience in Automation and AI (e.g. Make, N8N, Claude,..)
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What we stand for:
🤝 We roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together.
🚀 Customer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact.
⚽ Game on! - We take extreme ownership, move fast, and embrace change as opportunity.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.