Freshdesk integrations

Connecting Freshdesk on Make

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Connect Freshdesk with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Freshdesk to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.

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Build your Freshdesk integrations.

Create custom Freshdesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Create a Company

Creates a new company.

Action

Create a Contact

Creates a new contact.

Action

Create a Forum

Creates a new forum.

Action

Create a Forum Category

Creates a new forum category.

Action

Create a Forum Topic

Creates a new forum topic.

Action

Create a Note

Create a new note to a specified ticket.

Action

Create a Reply

Creates a new reply to a specified ticket.

Action

Create a Ticket

Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).

Action

Create an Outbound Email

Creates a new outbound email.

Action

Popular Freshdesk workflows.

Looking to get more out of Freshdesk? With Make you can visually integrate Freshdesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

Create Freshdesk responses from new Slack messages

Every time a new message is posted to a Slack channel being watched, Make will automatically reply to a selected Freshdesk ticket.

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Automatically start the onboarding process once a field is ticked in Airtable

This template is the third part of this template and uses the same Airtable Base. This automation watches the 'Signed contract received' field. If ticked, the onboarding process starts by creating an employee in BambooHR, creating an IT service ticket in Freshdesk to request resources and login credentials and emails a Calendly link for the employee to book a timeslot for an induction/training.

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Add new HubSpot CRM deals to Freshdesk as new tickets

Every time a new deal is created in HubSpot CRM, Make will automatically create a new ticket in Freshdesk.

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Create a ticket in Freshdesk, create a task in ClickUp and create a contact in HubSpot from a new Typeform form response

Every time a new Typeform form response is submitted, a new ticket will be instantly created in Freshdesk, a new task will be created in ClickUp and a new contact will be created in HubSpot.

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Delete a ticket in Freshdesk when an equally named card is created in Trello

Every time a new Trello card is created, which has the same name as a Freshdesk ticket, Make will automatically delete the ticket in Freshdesk.

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Update the phone number for a Freshdesk contact from a person in Pipedrive

When a new ticket is created in Freshdesk and the phone number for the contact is missing, the contact’s phone number is retrieved from Pipedrive and is then updated in Freshdesk.

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Create or update a task in ClickUp from a ticket in Freshdesk

When a ticket comes into Freshdesk and it does not exist in ClickUp, a new task is created and the ticket in Freshdesk is updated. If the task exists in ClickUp, the task is updated.

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