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Help Scout
Sling

Connect Help Scout and Sling integrations

Explore ready-made Help Scout and Sling templates and start automating in minutes.

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Create a custom workflow

Integrate Help Scout with Sling and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Help Scout
Trigger: Watch Conversations
Sling
Action: Select an action
1. Select a trigger

  • Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

  • Triggers when a customer is created.

  • Triggers when a satisfaction rating is received.

2. Select an action

  • Adds a user to the selected group.

  • Creates a new conversation.

  • Creates a new day part.

  • Creates a new group.

  • Creates a new message.

  • Creates a new sale.

  • Creates a new shift note.

  • Creates a new task.

  • Creates a new comment for the selected task.

  • Deletes the selected day part.

  • Deletes the selected group.

  • Deletes the selected message.

  • Deletes the sale.

  • Deletes the selected shift note.

  • Deletes the selected task.

  • Deletes the selected comment for the selected task.

  • Returns information about the selected group.

  • Returns information about the sale.

  • Returns information about the selected shift note.

  • Returns information about the selected task.

  • Performs an arbitrary authorized API call.

  • Removes the user from the selected group.

  • Updates the selected day part.

  • Updates the selected group.

  • Updates the selected message.

  • Updates the sale.

  • Updates the selected shift note.

  • Updates the selected task.

  • Updates the selected comment.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Help Scout and Sling.

Add a User to a Group
Adds a user to the selected group.
Action
Create a Chat Handle
Creates a new chat handle for an existing customer.
Action
Create a Conversation
Creates a conversation in a mailbox with at least one thread.
Action
Create a Conversation
Creates a new conversation.
Action
Create a Customer
Creates a new customer.
Action
Create a Day Part
Creates a new day part.
Action
Create a Group
Creates a new group.
Action
Create a Message
Creates a new message.
Action
Create a Phone
Creates a new phone number for an existing customer.
Action
Load more

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FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.