Connect Zendesk and Zendesk Guide integrations
Connect Zendesk and Zendesk Guide with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Zendesk and Zendesk Guide to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.
Checks whether new comments were added to an article.
Checks whether new articles were created.
Watches specific events configured by the user through Zendesk triggers or automations.
Checks whether new comments were added to a forum post.
Checks whether new forum posts were created.
Checks whether new groups were created.
Checks whether new organizations were created.
Checks whether there are new audits (activity) on a ticket.
Checks whether new tickets were created.
Triggers when a new ticket's comment is created.
Checks whether new tickets were created in a view.
Checks whether new users were created.
Checks whether new views were created.
Archives a given article.
Creates a new article.
Creates a new article attachment.
Deletes article attachment.
Deletes article vote.
Reads details about a given article.
Performs an arbitrary authorized API call.
Updates translation of a given article.
Lists article attachments.
Lists articles.
Lists votes.
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Build your Zendesk and Zendesk Guide integrations.
Create custom Zendesk and Zendesk Guide workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Archives a given article.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates a new article.
Creates a new article attachment.
Creates or updates a drop-down ticket field option.
Popular Zendesk and Zendesk Guide workflows.
Looking to get more out of Zendesk and Zendesk Guide? With Make you can visually integrate Zendesk and Zendesk Guide into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
Search Zendesk tickets and add new rows to Google Sheets
Automatically search Zendesk tickets and add relevant data to Google Sheets, streamlining ticket management and data organization for enhanced productivity.
TRY IT ->Update Zendesk tickets with data from a custom webhook
Automatically update Zendesk tickets with data from a custom webhook. Streamline ticket management by integrating real-time data updates directly into Zendesk.
TRY IT ->Categorize support tickets with ChatGPT and allocate based on agent expertise
Boost your customer support experience by reducing response time using ChatGPT! Categorize tickets seamlessly, allocate them to agents with relevant expertise, and revamp your customer care efficiency.
TRY IT ->Create Zendesk users from new Google Form responses
Looking for a quick way to create new users in Zendesk from Google Sheets responses? This template will handle this process for you!
TRY IT ->Create Zendesk tickets from missed calls in RingCentral
Want to get back to your customers quickly when you miss their calls? Let Make create a ticket in Zendesk instantly when you have a missed call so that your team can get to it asap,
TRY IT ->Create Zendesk tickets from finished and missed Yodel.io calls
Every time a new call is finished or missed in Yodel.io, Make will automatically create a new ticket in Zendesk.
TRY IT ->Send Email to customers who created more than 2 Zendesk tickets in 30 days
Use this template to automatically send an email message to customers who create more than two tickets in the last 30 days to ensure the issues they have been experiencing are resolved. The template is set to run every day at 10:00. You can change it by clicking the watch icon on the first module.
TRY IT ->Create or close a ticket in Zendesk from a new event in Calendly
Every time a new Calendly event is scheduled with you, a new ticket will be instantly created in Zendesk. If the event is canceled, the ticket will be closed. A notification will be sent to a Microsoft Teams channel. You need to have a Calendly premium account to create this integration.
TRY IT ->Tag and/or comment on Zendesk tickets when an email to a requester is not delivered (from Gmail)
Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Gmail.
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