Search Zendesk tickets for specific keywords and add them to Airtable
Search Zendesk tickets for specific keywords and add them to Airtable
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About
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.
Trusted by thousands of fast-scaling organizations around the globe
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Сreates multiple records.
Deletes multiple records.
Updates multiple existing records.
Upserts multiple records.
Creates a group.
Creates a new record in Airtable.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
FAQ
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
Trusted by 350,000+ customers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
Head of Operations at Teleclinic
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
COO at Shop Accelerator Martech
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
Product Owner at Smaily
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."
CTO & Co-founder at FINN
"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."
Owner of Media Production