Search Zendesk tickets for specific keywords and add them to Airtable

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Apps used in template

About

When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Array aggregator

Aggregator

Basic trigger

Generates bundles with their own structure.

Trigger

Compose a string

Composes a string for easier mapping of scenarios.

Transformer

Convert the encoding of a text

Converts a text from one codepage to another.

Transformer

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

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