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Search Zendesk tickets for specific keywords and add them to Airtable

Search Zendesk tickets for specific keywords and add them to Airtable

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When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Zendesk
Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action
Flow Control
Array aggregator

Aggregator
Tools
Basic trigger

Generates bundles with their own structure.

Trigger
Tools
Compose a string

Composes a string for easier mapping of scenarios.

Transformer
Tools
Convert the encoding of a text

Converts a text from one codepage to another.

Transformer
Zendesk
Create a Group

Creates a group.

Action
Zendesk
Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action
Zendesk
Create a Ticket

Creates a ticket.

Action
Zendesk
Create a Ticket Comment

Creates a ticket comment.

Action

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