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    Zendesk
    Tools
    Flow Control
    Airtable

    Search Zendesk tickets for specific keywords and add them to Airtable

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    When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.

    Apps Included

    Zendesk
    Zendesk
    Tools
    Tools
    Flow Control
    Flow Control
    Airtable
    Airtable
    Get this template
    Categories
    Databases
    Spreadsheets
    Built-in Tools
    Development Tools
    Get this template

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    Create your own workflow

    Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

    All Modules (71)
    Zendesk
    Add, Replace or Remove Tags

    Adds tags or replaces existing tags of a ticket, user or organization.

    Action
    Flow Control
    Array aggregator

    Aggregator
    Tools
    Basic trigger

    Generates bundles with their own structure.

    Trigger
    Tools
    Compose a string

    Composes a string for easier mapping of scenarios.

    Transformer
    Tools
    Convert the encoding of a text

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    Transformer
    Zendesk
    Create a Group

    Creates a group.

    Action
    Zendesk
    Create a Side Conversation

    Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

    Action
    Zendesk
    Create a Ticket

    Creates a ticket.

    Action
    Zendesk
    Create a Ticket Comment

    Creates a ticket comment.

    Action

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