Create a Freshservice ticket from a CloudTalk call
About
Use this template to automatically create a Freshservice ticket when a new CloudTalk call is registered.
Apps Included
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The template uses this example spreadsheet. You should make a copy of it before configuring the template.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new change.
Creates a contact.
Creates a new problem.
Creates a new release.
Creates a new requester.
Creates a new task on one of 4 modules.
Creates a new ticket.
Creates a new time entry on one of 4 modules.
Creates an activity.
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