Create JIRA Cloud Platform issues from new Zendesk tickets (with attachments)

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Apps used in template

About

Use this template to automatically create a JIRA Cloud Platform issue when a new Zendesk ticket is created (including attachments).

The attachments have to be linked to the first ticket comment.

Please note that you have to disable the secure downloads option in the Zendesk tickets settings (section Attachments).

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add a Watcher

Adds a user as a watcher to an issue.

Action

Add an Attachment

Adds a new attachment to a ticket.

Action

Add an Issue Comment

Adds a comment to an issue.

Action

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Array aggregator

Aggregator

Assign/Unassign an Issue

Assigns an issue to a user.

Action

Create Custom Fields Options

Creates options for a custom select field.

Action

Create a Component

Creates a component.

Action

Create a Group

Creates a group.

Action

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