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Daktela

Connect Daktela integrations

Synchronize your omnichannel contact center by integrating Daktela to automate ticket routing, voice calls, and email replies. Linking this platform to over 3,000 integration apps lets you instantly create CRM records, dispatch SMS alerts, and update support tickets across your stack. Sign up for a free account today to build your first customer care pipeline.

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Verified

Daktela

This app is supported and maintained by Make.

Triggers and actions

Developed, supported and maintained by community users.

Watch Accounts
Triggers when an account is created or updated
Trigger
Watch Campaign Records
Triggers when a campaign record is created or updated
Trigger
Watch Contacts
Triggers when a contact is created or updated
Trigger
Watch CRM Records
Triggers when a CRM record is created or updated
Trigger
Watch Tickets
Triggers when a ticket is created or updated
Trigger
Create a Campaign Record
Creates a campaign record in Daktela.
Action
Create a Comment to a Ticket
Adds a comment to a ticket
Action
Create a Contact
Creates a new CRM contact in Daktela.
Action
Create a CRM Record
Creates a CRM record in Daktela.
Action
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Supercharge your workflows

Supercharge Your Workflow: Integrate and Automate Daktela with Make

Connect Daktela to Make to automate your customer communication. Sync contacts with your CRM, trigger instant team alerts, route leads automatically, and use AI to draft replies, saving time and improving your reporting.

Unified Customer Data

Automatically sync your customer contact details and communication history between Daktela and your CRM in real time.

Automated Lead Routing

Instantly create new customer profiles or tickets in Daktela as soon as someone fills out a form on your website.

Instant Team Alerts

Send automated notifications to Slack or Microsoft Teams the moment an urgent support ticket or customer call comes into Daktela.

AI-Enhanced Communication

Connect Daktela to AI tools through Make to automatically draft message replies or summarize long call transcripts.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.