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Freshchat

Connect Freshchat integrations

Resolve complex customer issues by integrating Freshchat to coordinate live messaging, knowledge bases, and AI bot interactions. Linking this multichannel support messenger to our workflow automation tool lets you instantly sync client profiles, update CRM contacts, and trigger personalized helpdesk replies. Sign up for free today to build your first automated conversation pipeline.

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Freshchat

This app is supported and maintained by Make.

Triggers and actions

Developed, supported and maintained by community users.

Watch Events
Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution).
Trigger
Create a Conversation
Creates a conversation object with bulk messages based on the specified conversation information.
Action
Create a User
Creates a new user.
Action
Get a Conversation
Gets the metadata of a specified conversation.
Action
Get a Report
Gets a report of csv file by links.
Action
Get an Agent
Gets the metadata of a specified agent.
Action
Make an API Call
Performs an arbitrary authorized API call.
Action
Send a Message to a Conversation
Sends a reply message to a conversation.
Action
Update a Conversation Status
Updates an existing conversation status.
Action
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Popular Freshchat workflows

Automate Freshchat with Make. Connect your favorite tools, sync customer data, and simplify your workflows.

App Families

Create a new Telegram message from Freshchat

Every time a new message is received on Freshchat, Make will automatically send a notification with information about it to a desired channel in your Telegram.

Create a new Telegram message from Freshchat
Use template
App Families

Create a response to a new message in Freshchat

Every time a new message is received on Freshchat, Make will automatically send a response to the very same channel.

Create a response to a new message in Freshchat
Use template
App Families

Create Freshchat users for new BambooHR employees

Every time a new employee is added to your BambooHR, Make will create a Freshchat user.

Create Freshchat users for new BambooHR employees
Use template
Supercharge your workflows

Automate Freshchat with Make to boost team efficiency and support.

Connect Freshchat with Make to automate your workflows. Instantly sync customer data across your business tools, speed up your response times, and get real-time notifications without doing any manual work.

Instant alerts on your favorite messaging apps

Get real-time notifications in Telegram or other chat apps the moment a new customer message arrives in Freshchat.

Faster customer response times

Set up instant, automated replies to incoming Freshchat messages so your customers never have to wait for an initial greeting.

Automated team onboarding

Automatically set up Freshchat user profiles for new employees as soon as they are added to your HR platform.

No more manual data entry

Keep your customer contacts and conversation histories synced across all your business tools without any manual copy-pasting.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.