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Webhooks
Vapi

Connect Webhooks and Vapi integrations

Explore ready-made Webhooks and Vapi templates and start automating in minutes.

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Create a custom workflow

Transform real-time events into intelligent voice conversations by connecting Webhooks and Vapi through Make. Automatically trigger AI-powered voice interactions the moment external events occur, eliminating manual work and enabling your applications to respond instantly with voice-enabled automation.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Webhooks
Trigger: Custom event
Vapi
Action: Select an action
1. Select a trigger

  • Triggers when the specified device sends data.

  • Triggers when mailhook receives data.

  • Triggers when webhook receives data.

2. Select an action

  • Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

  • Creates an outbound phone call to Twilio or Vonage number added on your dashboard.

  • Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

  • Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

  • Creates a group of assistants (a squad) where the first available assistant responds to a call.

  • Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

  • Deletes a specific assistant by ID.

  • Deletes call metadata and logs for a particular conversation.

  • Deletes a selected file from the knowledge base.

  • Fetches details for a specific file by ID.

  • Retrieves information about a specific squad, including its members.

  • Fetches the details of a tool, such as its configuration and endpoint.

  • Performs an arbitrary authorized API call.

  • Returns the response to the function call be it error or result.

  • Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.

  • Updates the configuration of an existing assistant.

  • Allows updates to a specific call session (e.g., tagging, note-taking).

  • Updates the configuration of an existing file.

  • Updates members or configuration of a squad.

  • Modifies an existing tool's logic or structure.

  • Upload a file to use with the knowledge base.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Vapi functions as a trigger that captures real-time events from external systems, which then initiates automated workflows in Make. When Vapi receives incoming data, it can trigger Webhooks as an action to orchestrate AI-powered voice conversations and interactions. This integration enables you to automatically launch voice AI interactions through Vapi, allowing external events to instantly activate Webhooks's voice-enabled capabilities. The workflow ensures that data flows smoothly from Vapi to Webhooks, eliminating manual tasks and enabling your applications to respond immediately to incoming events with intelligent voice interactions.

Client Message
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Action
Create an Outbound Phone Call
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Action
Create Assistant
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Action
Create Call
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Action
Create Squad
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Action
Create Tool
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Action
Custom action
Sends data to the specified device.
Action
Custom event
Triggers when the specified device sends data.
Trigger
Custom mailhook
Triggers when mailhook receives data.
Trigger
Load more

How to set up Webhooks and Vapi in 5 easy steps

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Step 1

Get your Vapi security key

Log into your Vapi account and navigate to the 'Build' section in the sidebar, then select 'Vapi API Keys'. Here you'll find your Private Key, which is a unique code that allows Make to securely connect to your Vapi account. If you don't see a key displayed, click 'Add Key' to generate one, then copy this key and store it somewhere safe like a password manager.

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Step 2

Open your Make scenario

Sign into your Make account and either open an existing scenario where you want to use Vapi, or create a new scenario from scratch. A scenario is a workflow where you set up your automations. Once you're in the scenario workspace, you're ready to add the Vapi connection.

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Step 3

Add the Vapi module

Search for Vapi in Make's list of available apps and add a Vapi module to your scenario. This module acts as the bridge that allows Make to communicate with your Vapi account. Once you've added the module, you'll see an option to create a connection.

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Step 4

Create the connection

Click on 'Create a connection' within the Vapi module. You'll see a form where you can optionally give your connection a memorable name like 'My Vapi Connection' to help you identify it later. This naming step is optional and you can use the default name if you prefer.

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Step 5

Enter your key and save

Paste the Private Key you copied from Vapi into the 'API Key' field in the connection form. Make sure the entire key is pasted correctly without any extra spaces. Click 'Save' to complete the connection, and you'll receive a confirmation message showing that Make and Vapi are now successfully linked and ready to work together.

Automate voice AI workflows with Webhooks and Vapi integration

Connect Webhooks and Vapi to automate call workflows, process real-time events, and sync voice AI data across your applications. Build custom notifications and bidirectional integrations.

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Automate call workflows with custom triggers

Connect Vapi's voice AI capabilities to any external system using webhooks, enabling automated call initiation based on events from your entire tech stack.

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Real-time call event processing

Capture and route Vapi webhook events to multiple applications instantly, allowing you to trigger actions across your workflow whenever calls start, end, or specific events occur.

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Automated data synchronization

Automatically sync call data, transcripts, and AI insights from Vapi to your CRM, databases, or other tools through webhook-based integrations without manual data entry.

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Custom notification systems

Build sophisticated alert mechanisms that notify your team via any channel when Vapi call events occur, ensuring immediate response to important customer interactions.

Support

FAQs

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By connecting Webhooks and Vapi through Make, you can create powerful automation workflows that trigger actions based on voice AI events. For example, when a Vapi call ends, a webhook can automatically log the conversation details to your CRM, send notifications to your team, or update your database. This integration eliminates manual data entry and ensures real-time synchronization between your voice AI system and other business tools, saving you hours of work each week.

No coding skills are required. Make provides a visual, drag-and-drop interface that connects Vapi webhook events with thousands of other applications. You configure the webhook URL in your Vapi settings, set up triggers in Make to listen for events, and then choose what actions should happen next. Make handles all the technical complexity behind the scenes, allowing you to build sophisticated automation workflows in minutes without writing a single line of code.

With Make's Webhooks module, you can capture any event that Vapi sends, including call start and end events, conversation transcripts, assistant responses, function calls, and custom events you define in your Vapi configuration. Once captured, you can use Make to route this data to virtually any application—send transcripts to Google Sheets, create tasks in project management tools when specific keywords are mentioned, trigger email campaigns based on call outcomes, or integrate with your custom applications. This flexibility lets you build exactly the workflow your business needs.

Make provides enterprise-grade reliability for webhook integrations with features like automatic retry logic, error handling, and execution history tracking. If a webhook delivery fails, Make can automatically retry the request, and you'll receive notifications about any issues. You can also view detailed logs of every webhook received from Vapi and every action taken, making it easier to troubleshoot and ensure data integrity. Additionally, Make offers built-in data storage and queuing capabilities, so even during high-volume periods or temporary outages in connected apps, your Vapi events are safely captured and processed in the correct order.