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Google Forms
Zendesk

Connect Google Forms and Zendesk integrations

Streamline your support process and enhance customer service by integrating Google Forms with Zendesk through Make. Discover how automation can boost efficiency, save time, and improve user management by linking form responses directly to support tickets.

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Create a custom workflow

Effortlessly collect customer feedback with Google Forms and instantly create support tickets in Zendesk, all through Make's powerful automation. Elevate your workflow and ensure your team stays on top of critical updates. Try Make today and revolutionize your work.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Google Forms
Trigger: Watch Responses
Zendesk
Action: Select an action
1. Select a trigger

  • Triggers when a new response is received.

  • Watches for new responses in the Google Sheets table.

2. Select an action

  • Adds tags or replaces existing tags of a ticket, user or organization.

  • Creates a group.

  • Creates a request.

  • Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Creates a ticket.

  • Creates a ticket comment.

  • Creates or updates a drop-down ticket field option.

  • Creates a user.

  • Creates or updates an organization.

  • Deletes a group.

  • Deletes a suspended ticket.

  • Deletes a user.

  • Deletes an organization.

  • Retrieves a group.

  • Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Retrieves a suspended ticket.

  • Retrieves a ticket.

  • Retrieves a user.

  • Retrieves an organization.

  • Retrieves information related to a user's ticket, topics, subscriptions, etc.

  • Performs an arbitrary authorized API call.

  • Merges tickets into a single ticket.

  • Deletes a ticket permanently.

  • Recovers a suspended ticket.

  • Removes a dropdown ticket field option.

  • Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Soft deletes a ticket.

  • Updates a group.

  • Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

  • Updates a ticket. The update allows for adding a new comment too.

  • Updates a user.

  • Updates an organization.

  • Uploads attachments for future use in a ticket.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Unlock the potential of seamless workflows with Make, by integrating Zendesk as a trigger and Google Forms as an action. Collect customer feedback effortlessly through Zendesk and instantly create support tickets in Google Forms. Build customized, automated processes that synchronize information between Zendesk and Google Forms, ensuring your team never misses critical updates. Try Make now to revolutionize the way you work.

Add a Response in Google Sheets
Appends a new response to the bottom of the Google Sheets table.
Action
Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Create a Form
Creates a new form.
Action
Create a Group
Creates a group.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
Create a Ticket
Creates a ticket.
Action
Create a Ticket Comment
Creates a ticket comment.
Action
Create or Update a Ticket Field Option
Creates or updates a drop-down ticket field option.
Action
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How to set up Google Forms and Zendesk in 5 easy steps

Date

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Duration

Step 1

Log in to Make

Open the Make platform and sign in to your account.

Date

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Duration

Step 2

Add Google Forms Connection

Choose the Google Forms module, then create a new connection by signing in with your Google account.

Date

·

Duration

Step 3

Add Zendesk Connection

Select the Zendesk module, then create a new connection by entering your Zendesk details.

Date

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Duration

Step 4

Authenticate Your Accounts

Follow the prompts to authenticate your Google and Zendesk accounts.

Date

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Duration

Step 5

Design Your Workflow

With both modules connected, you can now design and automate your workflow on Make.

Top Benefits of Integrating Google Forms and Zendesk for Enhanced Automation

Integrating Google Forms and Zendesk streamlines ticket creation, user management, and customer tracking, saving time and enhancing workflow efficiency with seamless data transfer.

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Duration

Automated Ticket Creation

Streamlines the support process by automatically creating Zendesk tickets from new Google Forms responses.

Date

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Duration

Efficient User Management

Automatically creates new users in Zendesk from Google Forms, ensuring an up-to-date user database.

Date

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Duration

Time-Saving Automation

Reduces manual data entry by automating the transfer of form data to Zendesk.

Date

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Duration

Enhanced Customer Tracking

Improves customer service by linking form responses directly to support tickets and user profiles.

Popular Google Forms and Zendesk workflows

Connect Google Forms and Zendesk with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Create Zendesk tickets from new Google Forms responses

Every time a new response is entered on your Google Form, Make will automatically create a new ticket in Zendesk.

Create Zendesk tickets from new Google Forms responses
Use template
App Families

Create Zendesk users from new Google Form responses

Looking for a quick way to create new users in Zendesk from Google Sheets responses? This template will handle this process for you!

Create Zendesk users from new Google Form responses
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Google Forms and Zendesk using Make can automate the process of collecting customer feedback and converting it into actionable tickets. This streamlines customer support operations, ensuring quick response times and efficient handling of customer issues.

Setting up the integration is straightforward with Make's user-friendly interface. You can use Make's pre-built templates or create custom workflows with a few clicks, making the process accessible even for users with limited technical expertise.

Yes, Make allows you to tailor the data flow to meet your specific needs. You can define rules and triggers to determine how form responses are transformed into Zendesk tickets, including customizing fields and adding tags for better categorization.

Absolutely. By automating repetitive tasks such as data entry and ticket creation, your team can focus on resolving customer issues more promptly. This reduces manual workload and enhances overall productivity and customer satisfaction.