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Gorgias

Connect Gorgias integrations

Govern your e-commerce support tickets and customer histories by automating Gorgias on Make. Connecting this helpdesk platform to our workflow automation tool lets you instantly trigger ticket updates, sync customer profiles, and route messages. You can also automatically add tags or close conversations in real time. Sign up today to start converting support cases.

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Gorgias

This app is supported and maintained by Make.

Triggers and actions

Developed, supported and maintained by community users.

Watch events
Triggers when a new event occurs on Gorgias.
Trigger
Add a tag to a ticket
Adds a new tag to the ticket.
Action
Close a ticket
Closes an existing ticket.
Action
Create a customer
Creates a new customer.
Action
Create a ticket
Creates a new ticket.
Action
Create a ticket message
Creates a new ticket message.
Action
Get a customer
Returns information about a specific customer by their customer ID.
Action
Get a ticket
Returns information about a specific ticket by its ticket ID.
Action
Make an API call
Sends a custom API call to Gorgias. You can use this to call endpoints that aren’t covered by existing modules.
Action
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Supercharge your workflows

Automate Gorgias workflows to scale your customer support with Make

Connect Gorgias to all your favorite apps using Make. Automatically sync customer data, turn chats into tickets, alert your team instantly, and trigger follow-up campaigns without manual work.

Centralize customer data

Keep your customer details up to date by automatically syncing data between Gorgias and your CRM or e-commerce platform.

Real-time team alerts

Instantly notify your team on Slack or Microsoft Teams whenever a high-priority ticket or urgent customer issue arises.

Automate ticket creation

Automatically turn form submissions, social media messages, or emails into Gorgias tickets without manual entry.

Streamline order support

Automatically update Gorgias tickets with real-time tracking and shipping details from your logistics apps.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.