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Help Scout

Connect Help Scout integrations

Expedite customer service by automating Help Scout on Make to manage shared inboxes, conversations, and team collaboration. Linking this platform with our workflow automation tool lets you instantly trigger notifications, sync contact profiles, and update satisfaction ratings. Register your free account today to start connecting your support channels.

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Verified

Help Scout

This app is supported and maintained by Make.

Triggers and actions

Developed, supported and maintained by community users.

Watch Conversations
Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).
Trigger
Watch Customers
Triggers when a customer is created.
Trigger
Watch Satisfaction Rating
Triggers when a satisfaction rating is received.
Trigger
Create a Chat Handle
Creates a new chat handle for an existing customer.
Action
Create a Conversation
Creates a conversation in a mailbox with at least one thread.
Action
Create a Customer
Creates a new customer.
Action
Create a Phone
Creates a new phone number for an existing customer.
Action
Create a Social Profile
Creates a new social profile for an existing customer.
Action
Create a Thread
Creates a new thread of chat, customer, note, phone, and reply.
Action
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Popular Help Scout workflows

Connect Help Scout with your favorite apps. Automate customer support workflows, sync data, and save time using Make.

App Families

Create Help Scout conversations from new labeled Gmail emails

Every time you add a specific label to an email in Gmail, Make will automatically create a new conversation in Help Scout. If the sender's data does not exist yet in Help Scout, Make will also create a new customer.

Create Help Scout conversations from new labeled Gmail emails
Use template
App Families

Create Trello cards from new Help Scout conversations

Every time a new conversation is created in Help Scout, Make will automatically add a new card to your Trello board.

Create Trello cards from new Help Scout conversations
Use template
Business Operations & ERPs

Create ClickUp tasks from new Help Scout conversations

Every time a new conversation is created in Help Scout, Make will automatically create a new task in ClickUp.

Create ClickUp tasks from new Help Scout conversations
Use template
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Supercharge your workflows

Integrate Help Scout with Make to automate your customer support

Connect Help Scout to your favorite tools using Make. Automatically create customer profiles, send Slack alerts for new tickets, and sync tasks to ClickUp or Trello to eliminate manual work and save time.

Centralize support inquiries

Automatically convert incoming emails and form submissions directly into Help Scout conversations so your team never misses a message.

Instant team notifications

Send real-time alerts to Slack whenever a new conversation is started, ensuring your team can respond to urgent issues immediately.

Bridge support and task management

Instantly turn Help Scout conversations into actionable tasks on ClickUp or Trello to keep your product and support teams aligned.

Automate customer profile creation

Save time by letting Make automatically build new customer records in Help Scout whenever a new contact reaches out.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.