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Help Scout
Slack

Connect Help Scout and Slack

Explore ready-made Help Scout and Slack templates and start automating in minutes.

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Create a custom workflow

Integrate Help Scout with Slack and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Help Scout
Trigger: Watch Conversations
Slack
Action: Select an action
1. Select a trigger

  • Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

  • Triggers when a customer is created.

  • Triggers when a satisfaction rating is received.

2. Select an action

  • Adds a reaction to a message.

  • Adds a star to a channel.

  • Archives a channel.

  • Creates a channel.

  • Creates a reminder.

  • Deletes a file.

  • Removes a message.

  • Edits a message.

  • Returns details about a channel.

  • Returns details about a file.

  • Returns a message with a given ID from a specified private channel.

  • Returns a message with a given ID from a specified public channel.

  • Returns details about a member of a workspace.

  • Invites 1-30 users to a public or private channel.

  • Joins to an existing channel.

  • Removes a user from a channel.

  • Leaves a channel.

  • Performs an arbitrary authorized API call.

  • Pins a message to a channel.

  • Removes a reaction from a message.

  • Removes a star from a channel.

  • Removes a saved item.

  • Adds an Item to saved items.

  • Schedules a message to be sent to a channel.

  • Sends a file message.

  • Sends a message.

  • Update a user's current status.

  • Changes the purpose of a channel.

  • Changes the topic of a channel.

  • Unarchives a channel.

  • Unpins a message from a channel.

  • Creates or uploads a file.

Select a trigger and an action

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Triggers and actions

Explore what you can automate between Help Scout and Slack.

Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Archive a Channel
Archives a channel.
Action
Create a Channel
Creates a channel.
Action
Create a Chat Handle
Creates a new chat handle for an existing customer.
Action
Create a Conversation
Creates a conversation in a mailbox with at least one thread.
Action
Create a Customer
Creates a new customer.
Action
Create a Phone
Creates a new phone number for an existing customer.
Action
Create a Reminder
Creates a reminder.
Action
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Popular Help Scout and Slack workflows

Connect Help Scout and Slack with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

Communication

Send Slack messages for new Help Scout conversations

Every time a new conversation is created in Help Scout, Make will automatically send a message in Slack,

Send Slack messages for new Help Scout conversations
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Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.