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Intercom
Slack

Connect Intercom and Slack integrations

Elevate your team's communication and response efficiency by integrating Intercom and Slack. Enjoy instant notifications, centralized updates, and enhanced collaboration via automated workflows.

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Create a custom workflow

Enhance communication by integrating Intercom and Slack, streamlining processes with automatic inquiries forwarding and real-time notifications. Improve team collaboration and customer interactions with integration that saves time and maximizes efficiency.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Intercom
Trigger: Watch Events
Slack
Action: Select an action
1. Select a trigger

  • Receives notifications for all events.

2. Select an action

  • Adds a reaction to a message.

  • Adds a star to a channel.

  • Archives a channel.

  • Creates a channel.

  • Creates a reminder.

  • Deletes a file.

  • Removes a message.

  • Edits a message.

  • Returns details about a channel.

  • Returns details about a file.

  • Returns a message with a given ID from a specified private channel.

  • Returns a message with a given ID from a specified public channel.

  • Returns details about a member of a workspace.

  • Invites 1-30 users to a public or private channel.

  • Joins to an existing channel.

  • Removes a user from a channel.

  • Leaves a channel.

  • Performs an arbitrary authorized API call.

  • Pins a message to a channel.

  • Removes a reaction from a message.

  • Removes a star from a channel.

  • Removes a saved item.

  • Adds an Item to saved items.

  • Schedules a message to be sent to a channel.

  • Sends a file message.

  • Sends a message.

  • Update a user's current status.

  • Changes the purpose of a channel.

  • Changes the topic of a channel.

  • Unarchives a channel.

  • Unpins a message from a channel.

  • Creates or uploads a file.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Integrate Intercom and Slack to improve communication by using Intercom as a trigger and Slack as an action. Automatically forward important customer inquiries from Intercom to relevant Slack channels or set up real-time Slack notifications for support tickets. This integration saves time, streamlines processes, and enhances team collaboration and customer interactions.

Add a Reaction
Adds a reaction to a message.
Action
Add a Star
Adds a star to a channel.
Action
Archive a Channel
Archives a channel.
Action
Assign a Conversation
Assigns a conversation to an admin or team.
Action
Attach/Detach a Company to/from a Contact
Attaches or detaches a company from a user.
Action
Attach/Detach a Contact to/from a Conversation
Attaches or detaches a contact from a conversation.
Search
Attach/Detach a Tag to/from a Company
Attaches or detaches a tag from a company.
Action
Attach/Detach a Tag to/from a Contact
Attaches or detaches a tag from a user.
Action
Attach/Detach a Tag to/from a Conversation
Attaches or detaches a tag from a conversation.
Action
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How to set up Intercom and Slack in 5 easy steps

Date

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Duration

Step 1

Start by logging in

Begin by logging into your Make platform account.

Date

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Duration

Step 2

Add your app

Add the Intercom or Slack app module to your work scenario on Make.

Date

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Duration

Step 3

Create a connection

Initiate the process to link the selected app by clicking 'Create a Connection'.

Date

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Duration

Step 4

Authenticate and allow

Authenticate your app account when prompted, allowing Make the required access.

Date

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Duration

Step 5

Complete and use

Save the connection and start using it in your Make scenarios.

Teamwork made better: integrate Intercom and Slack for greater efficiency

Explore the benefits of integrating Intercom and Slack: instant notifications, streamlined collaboration, improved response times, centralized updates, and enhanced productivity.

Date

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Duration

Instant communication

Receive immediate notifications on Slack when a new chat starts on Intercom.

Date

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Duration

Streamlined collaboration

Automatically inform team members about customer interactions via Slack channels.

Date

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Duration

Improved response time

Speed up customer support by quickly alerting team members of incoming messages.

Date

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Duration

Centralized updates

Consolidate communication updates from Intercom directly into Slack.

Popular Intercom and Slack workflows

Connect Intercom and Slack with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

Communication

Retrieve messages instantly from your website and send a notification on Slack

Every time a new chat is started on your website using Intercom, a notification is sent on Slack to the intended channel.

Retrieve messages instantly from your website and send a notification on Slack
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Integrating Intercom with Slack using Make enables better communication between your customer support team and other departments. You can receive immediate Intercom conversation updates or notifications in your Slack channels, ensuring that your team can rapidly respond to customer inquiries and work together effectively.

By integrating Intercom and Slack with Make, you can automate routine tasks and information sharing. This reduces manual input, minimizes the chance of missing important updates, and allows your team to focus on more strategic activities, ultimately increasing productivity.

Yes, with Make, you can customize workflows to trigger specific actions in Slack based on events in Intercom, like sending predefined responses when a new conversation starts or escalating issues to the appropriate team member. This level of automation provides tailored solutions for improved operational efficiency.

Setting up the integration on Make is straightforward thanks to its user-friendly interface. Make provides intuitive drag-and-drop functionality to visually design workflows, which makes it accessible even for users with no technical background to create powerful integrations.